Operations Manager​/Assistant General Manager

POSITION TITLE: Operations Manager / Assistant General Manager

DEPARTMENT: Management

LOCATION: New York

FLSA STATUS: Exempt

REPORTS TO: Director of Operations

SALARY RANGE: $75,000-$90,000 (Salary range is commensurate with relevant skills and experience)

This position is responsible for overseeing market operations while focusing on maintaining brand standards for each of our native concepts, as well as staff, service and facilities standards. By ensuring positive guest experiences and positive employee morale, the position plays a key role in driving sales growth.

• OPERATIONS / SERVICE-
  • Work closely with management team to ensure excellent guest experience.
• Maintain consistent floor presence to monitor flow of service and upholding standards and following SOPs
• Directly supervise service and interact with guests in the market, ensuring exemplary service and satisfaction
• Lead pre-shift service meetings to focus on service points and strive to improve FOH performance every day.
• Perform shift opening and closing duties.
• Ensure cleanliness of market, bar, w/c & storage areas, and compliance with all DOH regulations.
• Assist with the maintenance and inventory of equipment including but not limited to: smallwares, paper goods & chemicals.
• Assist with POS System updates and maintenance – adding new menu items, adding new employees.
• Implement food, beverage and service training, scheduling, and supervision of department staff in accordance with company policies and standards.
• Ensure compliance to common areas and vendor operations.
• VENDOR MANAGEMENT-
  • Oversee policy and procedure compliance, reviewing operations and conduct weekly meetings/emails.
• Oversee in-house order systems and vendor invoicing.
• SALES / MARKETING-
  • Cultivate relationships with food vendors and customers to create a culture of guest recognition.
• Ensure that all promotions are being marketed appropriately in the market i.e., menu boxes, flyers, post cards & signage.
• HUMAN RESOURCES
  • Oversee recruiting efforts and work to develop the best hospitality team.
• Execute training materials and systems to educate staff to perform their jobs at the best of their ability.
• Know the job standards for each position within the department and instruct employees in the correct execution of them
• Provide performance feedback, coach, counsel and recommend personnel actions on employees based upon performance with the guidance of the GM/DO; provide input for performance appraisals
• Assist with the preparation of timely and accurate payroll in the form of daily shift checks and balances
• FINANCE & LEGAL:
• Assist in meeting budget objectives and timelines by having the correct number of employees on the floor—offering feedback on schedule and cutting floor as needed.
• Provide weekly schedules for all team members and review financial metrics.
• Review all employee hours worked on a daily basis.
• Proper cash handling including bar banks and register cash outs.
• Understand and enforce SLA, DCA and DOH rules and regulations.
• Administer HF Brands & Markets' Non-Harassment Policy to ensure that there is a congenial work environment for all employees.
• Ensure that HF Brands & Markets complies with all local, state and federal work and non-discrimination laws.
• MAINTENANCE & MARKET SYSTEMS:
• Coordinate and oversee repairs and modifications to the market. Develop and implement a facility management program including preventative maintenance and life-cycle requirements.
• Conduct and document regular facilities inspections and check completed work by contractors and outside vendors.
• Oversee facility refurbishment and renovations ensuring that the market is kept to the highest standard.
• Respond to facility and equipment alarms and system failures.
• Schedule, coordinate and monitor activities of contract suppliers.
• Manage and improve service contracts, building, neighbor, government and other City relationships, technical troubleshooting, maintaining a facilities and equipment plan.
• Report progress to the General Manager and VP of Operations at regularly scheduled meetings
• Oversee in-house order systems and vendor invoicing.
• Ensure vendor COI's are up to date and that booths…