Complex Engineering Manager
Listed on 2026-01-13
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Management
Hotel Management
Company
Highgate Hotels is a leading real‑estate and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels. The company has a 30‑year track record of innovation in the hospitality industry and provides expert guidance through all stages of the property cycle, from planning and development to recapitalization or disposition. Highgate continues to develop a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
The company utilizes industry‑leading revenue management tools to predict evolving market dynamics, drive out performance, and maximize asset value.
Highgate’s executive team of seasoned hospitality leaders and corporate offices worldwide makes it a trusted partner for top ownership groups and major hotel brands.
The Engineering Manager is responsible for the day‑to‑day operations of the engineering department and, in the absence of the Director, assumes the administrative, financial, and operating aspects of the hotel as they relate to engineering.
Responsibilities- Assist in developing and implementing plans to maintain property, equipment, grounds, and other assets in a safe and acceptable state of repair.
- Ensure the hotel complies with all local, state, and federal laws.
- Supervise and train all engineering staff in customer service, empowerment, standard operating procedures, and loss prevention.
- Create and post all engineering staff schedules.
- Create and adhere to the annual department budget.
- Assist in developing financial forecasts and actively participate in monthly profit/loss review meetings.
- Create and implement a preventive maintenance program for all hotel equipment.
- Ensure all emergency and life‑safety equipment and systems are inspected, tested, and certified per Highgate Hotel standards.
- Actively participate in energy‑conservation programs.
- Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.
- Ensure compliance with the Americans with Disabilities Act (ADA).
- Assist with the administration of all vendor contracts controlled by the engineering department.
- Ensure that room maintenance requests are handled promptly and courteously.
- Follow up on all alarms immediately to determine the exact location and cause; report findings to Front Desk and take immediate action as necessary.
- Assist as necessary with special projects and renovations.
- Support and participate in all Highgate Hotel programs.
- Lead and/or participate in the Highgate Hotel Safety Committee.
- At least 3 years of supervisory or lead mechanic experience in a hotel or a related field; or a technical certificate with at least 1 year of supervisory or lead mechanic experience.
- Stationary engineer’s license if required by local code.
- Proficiency in HVAC, electrical, plumbing, boiler operations, and general maintenance.
- High school diploma or equivalent required.
- Long hours and heavy lifting (up to 100 pounds occasionally) required.
- Maintain a warm and friendly demeanor at all times.
- Excellent verbal and written communication with employees and guests.
- Effective listening, problem‑solving, and prioritization skills.
- Commitment to safety, confidentiality, and Highgate Hotel standards.
- Ability to handle multiple tasks, meet deadlines, and maintain regular attendance.
- Participate in MFA/ M.O.D coverage as required.
- Perform additional duties as requested by management.
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