Deputy Superintendent- Crew Management Center

Deputy Superintendent
- Crew Management Center

Join to apply for the Deputy Superintendent
- Crew Management Center role at Metropolitan Transportation Authority
.

• Job Title:
  
  Deputy Superintendent
  - Crew Management Center
• Department:
  Transportation Operations
• Agency:
  Metro-North Railroad
• Primary Location(s):
  Various
• Salary Range: $134,390 - $
• Regulated/Safety Sensitive:
  Non-DOT Regulated / Not Safety Sensitive
• Union Affiliation:
  Non-agreement
• Closing Date: 01/23/2026
• Shift: Title 55-a (No)
• Telework eligible

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities to its employees.

Analyze and balance daily scheduled/extra Train & Engine (T&E) job assignments, track outage considerations and operational service deviations, interfacing Crew Management Center (CMC) Operations with Transportation Department Operations in a team focused environment, to provide maximum efficiency in utilization of corporate resources in support of passenger train service, customer service, on‑board revenue protection and capital project plans. Responsible for ensuring maintenance of T&E employee qualifications, in conformance with Metro-North Railroad (MNR) Rules & Federal Railroad Administration (FRA) regulations, providing a safe environment for customers and employees in support of corporate goals.

Provide continuous insight and feedback in the development of T&E staffing plans, training program, budget forecasting, and management process improvement. Direct supervision of the 24/7, 365 Crew Office operations including the Crew Dispatching, Crew Planning and Employee Availability functions, including the management of the staff. Support the implementation and maintenance of the new Crew Management System.

• Direct activity to ensure professional, seamless & efficient performance of office management staff and Crew Dispatchers, in support of daily passenger & special train operations, terminal & yard crew service, training support and capital construction flagging requirements.
• Ensure adequate staffing in support of the 24/7, 365-day operation of the crew dispatching functions of the CMC. Provide oversight to the crew dispatchers training program to ensure their qualifications are maintained through vigorous training and testing.
• Oversee the administration of the attendance and lost time control for the CMC agreement employees.
• Oversee the administration of the attendance and lost time control for all T&E employees.
• Oversee the scheduling/execution of mandatory training programs to assure conformance with established agency and FRA guidelines.
• Ensure T&E positions are managed within collective bargaining guidelines, ensuring employee accountability, and addressing and resolving issues/disputes with Labor Relations representatives and union officials.
• Research, Audit, Review and/or approve employee time and pay claims in accordance with ACRE collective bargaining agreements.
• Direct participation and coordination with Emergency Management Task Force, Situation Room, GCT Track 25, Transportation Department Field Operations and Operations Control Center (OCC) in assessing crew availability, formulating, and managing alternate crew staffing plans during major service disruptions.
• Formulate & implement programs for efficiently managing scheduled & unscheduled absences, attendance control and support for training programs.
• Develop alternate crew assignment and field management support staffing strategies, in support of alternate service plan scenarios.
• Responsible for developing and executing succession plans, to ensure employees are mentored to high standards and prepared for positions of greater authority and responsibility within the Crew Management organization.
• Administer and/or…