Claims Team Manager, General Liability; Dedicated Account

Claims Team Manager, General Liability (Dedicated Account)

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Zurich North America is seeking a skilled and dynamic General Liability Team Manager to lead a dedicated team for one of our largest customers. This opportunity is available at Rocky Hill, CT;
Parsippany, NJ;
New York, NY;
Atlanta, GA;
Maitland, FL; or Addison, TX.

As the Team Manager, you will play a pivotal role in leading and directing a team of Claims Professionals in handling Commercial General Liability claims. With moderate oversight, you will coordinate team activities and drive performance, development, and coaching to optimize contributions and foster employee growth and operational enhancements.

• Deliver Results:
  Oversee the management of commercial general liability claims of moderate complexity by providing technical guidance, direction, and performance tracking.
• Elevate Customer Satisfaction:
  Build strong relationships with internal and external stakeholders, resolve quality concerns, and ensure high levels of service.
• Drive Best Practices:
  Analyze claims trends, recommend process improvements, and uphold compliance with legal and regulatory standards.
• Lead with
  
  Purpose:
  
  Manage a high‑performing team by recruiting, developing, and retaining top talent, fostering a collaborative and supportive workplace culture.
• Optimize Operations:
  Monitor team resources, allocations, and expenditures to manage costs effectively.
• Inspire Growth:
  Provide coaching, feedback, and development opportunities to help your team reach their full potential.
• Collaborate for Success:
  Partner with other business units to provide claims insights, assist with product development, and engage in customer and broker meetings.

• Juris Doctor with 5+ years of claims experience OR
• Bachelor’s Degree with 6+ years of claims experience OR
• High School Diploma or Equivalent with 8+ years of claims experience AND
• Strong customer service skills.
• Proficiency in Microsoft Office.
• Experience collaborating across teams.
• Knowledge of insurance legal statutes, claims handling, and regulatory environments.
• Ability to travel up to 20%.

• Over six years of experience managing Commercial General Liability (CGL) claims.
• More than six years of experience in litigation management, including coordination with legal counsel and strategic case handling.
• Extensive experience (6+ years) in performance management, including leading and developing high‑performing teams.
• Background in claims operations.
• Experience working with large accounts.
• Demonstrated knowledge and proficiency in claims handling.
• Negotiation skills.
• Previous experience in commercial general liability claims.
• Strong analytical abilities.
• People management experience.
• Proven track record in building robust customer relationships.

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please . Additional rewards may encompass short‑term incentive bonuses and merit increases.

We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $98,300.00 - $, with short‑term incentive bonus eligibility set at 15%.

We offer competitive pay and comprehensive benefits for employees and their families. Learn more about Total Rewards here.

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and…