Customer Success Team Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-01-16
Listing for:
Remote Jobs
Full Time
position Listed on 2026-01-16
Job specializations:
-
Management
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Employer Industry: Project Management Software
Why consider this job opportunity:- Salary up to $200,000 base salary
- Opportunity to receive discretionary bonuses and/or equity based on company policies
- Hybrid work model with flexibility in the NYC office
- Chance to lead and develop a team of Customer Success Managers
- Collaborate with cross-functional partners to drive customer retention and growth
- Work in a diverse and inclusive environment with a commitment to equal opportunity
- Lead a team of Customer Success Managers to achieve retention and growth targets
- Develop strategies to proactively address risks and enhance customer engagement
- Collaborate on account plans with Account Managers and Customer Success teams
- Participate in business reviews to highlight risks, opportunities, and progress
- Own the retention forecast for strategic customers, reporting on risks and mitigation
- 5+ years of experience in Customer Success Management roles (2+ years as a Senior CSM/Principal)
- At least 1 year of experience managing a team of Customer Success Managers
- Proven experience working with mid-market and enterprise customers, managing executive relationships
- Familiarity with Customer Success tools and experience in implementing them
- Strong analytical skills for data analysis, synthesis, and reporting
- Previous sales experience
- Experience carrying a retention or growth target
- Ability to prioritize and multitask effectively under pressure
- Strong communication skills for managing cross-functional relationships
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×