Case Management Supervisor

Case Management Supervisor

Join to apply for the Case Management Supervisor role at CIANA - Center for the Integration and Advancement of New Americans

$50,000.00/yr – $55,000.00/yr

• Recruit, train and oversee a team of case workers, interns and volunteers, and assist with access to employment, housing, healthcare, financial, education, public benefits, and community resources;
• Offer casework counseling, manage proper case documentation, ensure timely record keeping, maintain attendance and program records and accurate data in database management system;
• Conduct client intake, respond to inquiries regarding services, and liaise with clients;
• Maintain communication across programs, coordinate activities, and act as the point person for logistics between programs, program staff and volunteers, and daily operations;
• Oversee outreach and advocacy efforts, maintain updated community resources and contact lists, and assist with social media, newsletters, and public relations events;
• Communicate with coalition and community partners, and attend community events and meetings;
• Ensure that office environment is welcoming, positive, supportive, and inclusive, with opportunities for growth and development.

• The supervisor must be organized, flexible, and people-oriented, able to communicate across programs, a multi-tasker who can manage a shifting office environment;
• Minimum BA degree, two years’ experience in case management, and one year of supervisory experience;
• Experience with access to public benefits (Access/HRA portal and others);
• Experience in Microsoft Office and/or Google Suite;
• Candidate must be bilingual (proficiency in languages other than English, preferably Arabic, French or Spanish).

Mid‑Senior Level

Full‑time

Other

Individual and Family Services