Senior Director, Category Management

Location: New York

** JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
** PURPOSE OF

THE ROLE
** The Global Category Director, Travel & Fleet is responsible for defining, leading, and executing the global procurement and operational strategy for all Travel and Fleet-related categories across JLL’s corporate spend. This role ensures delivery of best value, operational excellence, risk management, and sustainability outcomes to support JLL’s global business objectives.

The role reports to the Head of Corporate Procurement and is a key member of the Corporate Procurement Leadership Team. It requires close collaboration with senior stakeholders across Finance, ESG, Business Line COOs, and Global Operations, and leadership of a global operational team supporting JLL’s travel programme and fleet strategy.
** MAJOR RESPONSIBILITIES
** Category Strategy & Procurement Leadership
* Establish, lead, and execute global category strategies for Travel and Fleet, including strategic sourcing, supplier management, commercial frameworks, and demand management, aligned to JLL’s corporate objectives. The role has 4 procurement managers and 1 global travel manager reporting into it.
* Develop and implement sourcing and category management strategies to optimise cost, service quality, risk, and sustainability outcomes across all Travel and Fleet spend.
* Lead complex global and regional sourcing initiatives, including supplier selection, commercial negotiations, and contract structuring for critical, high-value arrangements.
* Monitor global market trends, supplier capabilities, and emerging innovations to inform procurement strategy and maintain JLL’s influence within the Travel and Fleet supply markets.

Travel Operations & Service Delivery
* Oversee the global travel operations function, ensuring the effective delivery of travel services supporting over 140,000 business trips annually.
* Manage the cost centre budget, ensuring cost control, transparency, and value delivery while maintaining a high-quality traveller experience.
* Ensure robust governance, policies, and controls are in place for Travel & Expense (T&E) activity, aligned with JLL standards and compliance requirements.
* Partner with Finance and P2P stakeholders to drive alignment across procurement, payment, and expense management processes.

ESG, Sustainability & Fleet Transformation
* Lead emissions data collection and reporting across Travel and Fleet categories to support JLL’s ESG and regulatory reporting requirements.
* Partner with ESG leaders and stakeholders to develop and deliver strategies that support JLL’s sustainability commitments, including the transition towards a zero-emissions fleet.
* Embed sustainability criteria into sourcing, supplier management, and operational decision-making across the category portfolio.

Stakeholder & Business Partnership
* Act as a trusted advisor to senior stakeholders, including Business Line COOs, providing insight, reporting, and recommendations on Travel & Fleet spend, performance, and risk.
* Support Business Lines with reporting, monitoring, and optimisation of T&E spend, ensuring alignment with global policy and business objectives.
* Build strong cross-functional partnerships with Finance, ESG, HR, Legal, Risk, and Technology to deliver integrated outcomes.

Leadership & Team Management
* Lead and develop a strategic and operationally focused team, driving high performance, engagement, and continuous improvement.
* Set clear objectives, performance metrics, and development plans for team members.
* Contribute to the evolution of the Corporate Procurement function, supporting capability building, governance,…