National Account Portfolio Director

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Client Portfolio Director to oversee a national commercial real estate client. The Client Portfolio Director collaborates with the Branch/General Manager to provide leadership and operational oversight across a nationally distributed portfolio, ensuring consistent service delivery and alignment with client expectations at every location. As a leader, you will drive profitable business growth by providing world‑class service to your customer.

Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

• Step into a high‑visibility role where your leadership, polish, and strategic acumen shape the experience for one of Allied Universal’s most prestigious partners
• Navigate complex stakeholder environments with confidence, diplomacy, and discretion—building trust and driving long‑term partnership success
• National travel - 25%

• Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development
• Build, maintain and grow relationships with clients by understanding their security needs and ensuring satisfaction
• Deliver high‑quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
• Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
• Identify and mitigate security risks; develop and implement security protocols, training and response plans

• Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non‑billable overtime, improving cash collections, and controlling expenses
• Collaborate with sales to drive organic business growth within existing client operations

• Must possess one or more of the following:
  • Bachelor's degree in criminal justice, business or a related field
  • Associate’s degree in Criminal Justice, Business or a related field with three (3) years of management experience in a high‑volume workforce environment or service industry
  • High School diploma with five (5) years of management experience in a high‑volume workforce environment or service industry
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
• Minimum of two (2) years of experience successfully building and developing teams
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to collaborate across multiple business units and regions to creatively support client’s growth and satisfaction
• Results‑oriented problem‑solving skills that meet client and employee needs, while running a profitable business
• Proficiency in web‑based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events

• Law enforcement, military and/or contract or proprietary security services experience
• Experience managing a…