Sales Operations Manager

Position

Sales Operations Manager at Springs Window Fashions

Mecho is the leading commercial solar shading and intelligent controls systems development manufacturer, pioneering the industry and committed to design and functional excellence. Our sales force is recognized for innovative and classic window management solutions to the Architecture, Design, and Engineering community and supports our network of limited Mecho Dealer network. The expectation of this employee is to achieve the annual sales objective for the assigned territory by educating and securing specifications for day-to-day and project specific business with each of these important sectors.

The Sales Operations Manager will lead their team to support the Best Experience philosophy, ensuring customers receive the best quality and service by interfacing with Mechoshade Engineering, Estimating, Sales, and Technical Support departments.

• Manage and mentor a team of project management.
  • Monitor and report on key departmental performance indicators.
  • Building and maintaining positive business relationships.
  • Raise the level of service to retain accounts and increase profitability/sales.
  • Accurately interpret and enter orders for all accounts for all product lines.
  • Review architectural and production drawings.
• Establish systems and procedures to improve efficiency and on-time production criteria.
• Report to the Director of Sales Operations for in-depth knowledge of manual & motorized shading control systems, expertise in conceptualizing MSS product implementations, examining existing assumptions, and formulating most effective, value-added results within scope of responsibility.
• Work collaboratively with MSS Managers, customers, project management and customer service staff to identify and apply creative approaches to resolve product obstacles and problems across multiple/concurrent projects; communicate product information and provide guidance on tools, techniques and changes.
• Lead a team made up of Project Managers and Project Coordinators who:
  • Plan & manage Masterfile projects.
  • Monitor job progress.
  • Communicate project dependencies internally.
  • Track project cost & profitability.
• Develop in-depth knowledge of MSS products and guide project management, CAD and customer service staff across multiple complex projects; mentor in various areas of expertise; apply strong analytical skills to resolve difficult customer problems.
• Represent the interests of MSS and the dealer, monitor progress, risks, and issues, and ensure that complex projects are on time and within financial targets, including the ability to travel to various job sites.
• Have a strong understanding of technical specifications, cost, risk and “as built” implications of potential decisions; share information and respond to concerns with timely, meaningful, fact-based feedback.
• Take initiative to achieve value-added results within scope of responsibility and assist the Director in profitability analysis of multiple complex projects.
• Liaison between Purchasing, Production Planning, Engineering, Accounting departments for internal resource coordination; set meetings, assign responsibilities and track performance.
• Assume Project Management responsibility for larger/complex projects as needed.

Education and Experience

• Bachelor’s degree from an accredited four-year organization/university.
• Field of Study:
  Architectural or Construction.
• Job requires 3 to 5 years of previous related work experience.

• Demonstrated success at managing and mentoring personnel, systems development, and establishing priorities.
• Familiarity with electro‑mechanical, low‑voltage controls, and high‑rise commercial construction is a plus.
• Solid knowledge of Mecho System’s products, estimating system, order processing system, manufacturing process.
• Ability to read shop drawings.
• Excellent written and verbal communication skills.
• Exercises independent judgment to plan and accomplish goals.
• Solid knowledge of company’s policies and procedures.
• Writing summary reports in a clear and concise manner.
• Advanced knowledge of MS Office, MS Project, Quick Base, or other PM/ERP software…