Facilities Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking an experienced, client-focused Facilities Manager to oversee Class A commercial office operations supporting a premier financial institution in New York City. This individual will be responsible for delivering exceptional workplace experiences while ensuring operational excellence, regulatory compliance, financial performance, and best-in-class service delivery. The ideal candidate has experience managing facilities within investment banking, financial services, or other mission‑critical corporate environments where operational reliability, white‑glove service, and attention to detail are paramount.

This role requires a highly organized leader with strong financial acumen, excellent stakeholder management skills, and the ability to lead multiple vendors and cross‑functional teams in a fast‑paced environment.

• Operations Management:
  Manage the day-to-day operations of a Class A commercial office building. Ensure the building operates safely, efficiently, and in accordance with client expectations and contractual obligations. Oversee preventive maintenance programs and ensure completion of corrective maintenance activities. Partner with ENG team to assist with managing systems including HVAC, electrical, plumbing, life safety, vertical transportation, lighting, and critical infrastructure. Coordinate after-hours work, user requests, shutdowns, emergency management and business continuity planning.
  
  Support operational readiness for executive events, client meetings, and high‑profile functions.
• Financial Management:
  Manage operating budgets, forecasts, accruals, and variance reporting. Review and approve invoices while ensuring compliance with procurement policies. Identify opportunities for cost savings, operational efficiencies, and process improvements. Prepare business cases and ROI analyses for capital improvements and operational initiatives. Track capital projects and operating expenses to ensure financial targets are achieved. Partner with sourcing and procurement teams during RFPs and contract negotiations.
• Compliance &
  
  Risk Management:
  
  Ensure compliance with all federal, state, and local regulations including NYC‑specific requirements. Manage vendor compliance documentation, insurance requirements, permits, and safety certifications. Coordinate regulatory inspections and corrective actions. Maintain compliance with OSHA, FDNY, DOB, EPA, ADA, Local Laws, and corporate EHS programs. Support emergency preparedness, business continuity, life safety drills, and incident management. Maintain audit‑ready documentation and operational records.
• Client Relationship Management:
  Serve as the primary point of contact for client stakeholders. Build trusted relationships through proactive communication and exceptional service delivery. Provide executive‑level reporting on operational performance, KPIs, financials, projects, and risks. Anticipate client needs and recommend innovative workplace solutions. Ensure a hospitality‑driven workplace experience that exceeds client expectations.
• Vendor Management:
  Lead and manage multiple integrated service providers including, but not limited to:
  Janitorial,…