Administrative Director

Wyckoff Heights Medical Center | Middle Village
7554 Metropolitan Ave
Middle Village, NY 11379, USA

• Communicates vision statement and medical center strategic goals and demonstrates commitment toward their achievement.
• Communication:
  Strong written and verbal skills are demonstrated in reports, correspondence and presentations. Ensures staff are kept informed of Medical Center and departmental priorities…
• Professional Development:
  Participates in conferences, workshops, and other professional development activities to maintain licensure and/or remain professionally current with advances in field of expertise.
• Staff Development:
  Ensures staff receive mandated in-servicing in Safety, Quality Assurance, Risk Management, Customer Service, Infection Control and any other in-service that may apply.
• Problem Solving:
  Recommendations and decision making reflect strong analytical skills andfocus on quality, cost containment, and impact of change on other departments.
• Customer Service Management:
  Incorporates the Medical Center's Customer Service goalsin developing and/or revising departmental policies and systems.
• Continually reviews the service delivery process to exceed customer expectations. Is perceived as a role model by staff, peers in customer service leadership.
• Project Management:
  Participates in multidisciplinary task forces, committees and projects,demonstrating team spirit and ability to work with different internal customers…
• When leading a project team demonstrates the ability to bring together different views and skills toward timely and effective completion of project objectives.
• Selects, hires, and supervises staff in area of responsibility; initiates disciplinary action including terminations; carries out annual performance appraisal of employees,
• Coordinates orientation and training of new staff and on-going training and education ofcurrent staff.
• ensures adequate staff coverage by preparing vacation and holiday schedules; approves overtime as necessary and authorizes coverage for absent staff.
• Using available utilization data, works to develop staffing plan and schedules to maintain appropriate staffing levels and staffing mix
• Responsible for productivity of staff; maintains productivity standard.
• Provides daily supervision and direction to clerical and clinical staff.
• Ensures all appropriate charges for institutional services, professional services, equipment and supplies are captured as well as cash reconciliation.
• Supervision of all patient registration, appointment scheduling, referrals, which includes collection of demographic data, collection of insurance information, cash collection, dataentry into the EHR. Coordination of payment arrangements.
• Assures appropriate and adequate pre-billing activities to allow for timely adequate billing.
• Lead quality improvement program to increase collections via improved registration and front-end process.
• Develops departmental policies and procedures and standards in collaboration with Leadership. Reviews policies and procedures periodically to ensure they are in compliance with requirements of regulatory agencies
• Reviews policies and procedures with staff.
• Conducts regulatory requirement monitoring. Ensures site is compliant with all hospital,NYSDOH, Joint Commission regulations.
• Coordinates patient satisfaction activities, including resolution of complaints, problems, etc.with patients, physicians, site personnel and hospital administration.
• Facilitates interdepartmental communication policy and procedures needed to resolve problems. Implements new programs and process improvement plans.
• In collaboration with Administrative and Clinical Leadership, assures smooth and efficient patient flow by coordination clerical, nursing, and medical activities.
• C…