GM of Service

Customer leadership
· Path to Chief Customer Officer

Build the operation that makes AI work in the real world

New York City Full time In person
· Five days a week Deployment

Zingage builds AI agents for the operational work behind home-based care: answering calls, coordinating schedules, and helping agencies keep care running. When an agency buys Zingage, it is trusting an AI operator with work its staff previously handled. A successful deployment means that operator understands the agency's rules, connects to its systems, handles exceptions, and earns the team's trust.

That is the opportunity in this role. You will build the system that takes an agency from a signed contract to a reliable, trusted service. Each deployment should make that journey faster and easier for the next agency.

// Why this role is worth your attention

Activation is more than a login or a training session. Phone routing, scheduling rules, escalation paths, integrations, and the customer's confidence all have to work together. You will see directly where AI succeeds in a real business and where the operating system around it needs to improve.

Home care agencies share core workflows but differ in how they run them. The challenge is deciding which differences belong in configuration, which require a product change, and which should become a standard way of working. Every step you eliminate and every exception you solve can improve the economics and experience of future deployments.

You will lead an existing team of roughly five across deployment, support, and account management. You will work directly with the founders and help set the roadmap with Product and Engineering. You can personally build an intake flow, a deployment queue, or an internal tool using AI development tools. You then put it into the team's daily workflow. This is a place for an operator who still likes making things work.

Begin by making deployment, support, and account management dependable. As the company grows and you demonstrate results, the remit can expand. You can own customer expansion, the economics of the full customer business, and leadership of the broader customer organization. We want someone who can build that function and grow with it.

// What you will own

The priority is deployment first, support second, account management third. Faster successful onboarding and stronger retention come first. Expansion becomes a larger focus as that foundation improves.

• – Personally run deployments, learn where customers and the team get stuck, and turn those lessons into playbooks that others can run.
• – Make every account's stage, owner, next step, and blocker visible. Define what a successful launch means and verify it with the customer.
• – Lead the team: allocate work, coach people, plan coverage, and make staffing decisions grounded in workload and customer needs.
• – Build a quarterly improvement roadmap. Choose which customer segment or operating constraint to solve first, what to defer, and what support you need from Product and Engineering.
• – Make support dependable from the first report through resolution and customer follow-through. Turn recurring problems into improvements to the product or process.
• – Give account managers the capacity and tools to help customers get value, identify risk early, and retain their business.
• – Use AI tools such as Devin, Lovable, or equivalents to build useful workflows yourself. Test what you build, handle exceptions, and make it maintainable by the team.

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