Multinational Zonal Lead - Northeast

Join us as the Multinational Zonal Lead – Northeast Zone to take on key responsibilities within a world‑class Multinational function. Make your mark in AIG’s Multinational business is an exciting area that provides multinational insurance solutions for our global customers, empowering them to navigate their cross‑border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives.

You can work alongside a dynamic, multi‑disciplinary team to explore new opportunities for customers.

The Multinational Zonal Leader is responsible for the overall management and performance of the U.S. Northeast Zone multinational portfolio. This role reports directly to the Head of Multinational – North America.

Responsibilities include:

Managing a team of Multinational Client Executives and Multinational Client Coordinators in alignment with AIG’s Global Multinational Business Model, to deliver superior Multinational client service and stakeholder experience. Engaging and partnering with internal and external stakeholders to promote AIG Multinational’s segmented value proposition to assigned Multinational segment, aligned with the Multinational end‑to‑end process and business model, product strategies and appetite, and the client’s needs.

Ensuring the team effectively manages the design, development and execution of targeted multinational programs (including captive fronting), delivering within target service delivery standards and in alignment with AIG U.S. growth strategies. Supporting the Head of Multinational – North America, to expand AIG Multinational’s presence across the U.S market by optimizing alignment, integration, adoption and execution of AIG’s global multinational strategies, business plans, operating model and segmented value proposition(s).

Representing AIG as the central point of Multinational client and program management across the Northeast Zone. Managing assigned portfolio of Tier1 and Tier2 Multinational clients working in partnership with product and distribution to deliver service excellence. Leading all pre‑ and post‑bind activities on assigned portfolio and embedding core principles of end‑to‑end process. Ensuring that all service level standards and performance metrics are met on assigned portfolio and improving multinational client experience as measured by client and broker survey results.

Ensuring Multinational service‑fee discipline and rate adequacy for assigned portfolio of accounts. Driving the execution of the Multinational strategy within the zone and establishing and executing a regular business cadence with key zonal stakeholders in product and distribution. Representing Multinational and actively participating in regularly scheduled zonal management meetings to ensure alignment with zonal strategies. Developing multinational zonal business plan to improve management fundamentals, ensure alignment to goals and execution on strategy.

Aligning with zonal product heads and distribution to support profitable growth strategies. Fostering an environment where employees can grow and maximise their talent including appropriate training, career development, and succession planning. Adhering to Multinational audit and controls procedures and global fronting underwriting guidelines. Supporting broader zonal Multinational growth strategies, business development and thought leadership as appropriate. Providing Multinational subject matter expertise (SME) and training throughout the zone including the management of the Broker Academy training.

Helping identify, support and contribute to…