Director of M&A Integration

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

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Service Now is searching for an experienced Director of M&A integration to lead all phases of post-acquisition integration who is strategically and operationally focused. This candidate has strong business and strategic judgement and can lead multiple integration efforts simultaneously while ensuring that deal value drivers are met. The ideal candidate must have significant experience in M&A integration and a proven track record of success.

The candidate must also possess excellent communication skills, as well as the ability to build relationships with key stakeholders.

• Lead post-acquisition integration ensuring value realization objectives are met including integration strategy development, planning, execution, and performance management
• Set integration strategy aligning the acquisition thesis, value drivers, and operational priorities
• Partner with business and functional stakeholders and teams to develop value realization and operational integration plans and lead execution management
• Establish governance to ensure effective planning and execution of the integration program including the ability to influence without direct authority
• Oversee integration cost development
• Monitor and ensure day to day delivery of key strategic and financial objectives of acquisitions through the M&A scorecard process
• Continually incorporate lessons learned and contribute to the continual improvement of the integration process including playbooks and tools

• 10+ years leading M&A integration across complex deal types (MBA and consulting experience a plus)
• Strategic leader who can convert strategy into executable plans that realize value
• Proven leadership of complex integrations in global and product-led organizations
• Strong executive presence and communications with track record of influencing senior executives
• Command of M&A frameworks, processes, and tools

For positions in this location, we offer a base pay of $219,600 - $343,150 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

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