Senior Director, Consumer Protection Team; Strategy & Operations

Flex is a growth-stage, NYC headquartered Fin Tech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense.

After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

The Consumer Protection Team (CPT) is Flex's internal champion for the customer, setting the standard for excellence across the customer journey, and pushing the company to create greater, tangible customer good. At Flex, we serve our customers for their most critical expenses – which means this team must set the bar exceptionally high.

As Senior Director, you will serve as Head of our Consumer Protection Team, reporting to our COO. You will be directly responsible for accelerating the maturation of CPT from reactive pain point remediation, to proactive value creation. You will set the strategic priorities and success metrics that get us there, and build and manage the team to deliver against those targets.

This role sits at the intersection of Product, Credit Risk, Marketing, Customer Success, and Legal & Compliance, shaping the roadmap and driving business decisions at all altitudes, including with our executive leadership team.

This is an outstanding opportunity for a high-agency problem-solver who cares deeply about doing right by consumers, and thrives working across a dynamic fast-moving business. You will develop a uniquely deep understanding of what it takes to operate a payments business at scale, and use that to drive outsized impact.

This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters. For candidates outside of the NY/NJ area, you may be eligible for our relocation assistance program.

• Own CPT’s strategy: Develop the team’s roadmap, operating priorities, and success metrics – all centered on doing right by our customers
• Lead the team: Develop and manage a high-performing team; set the operating model and foster top talent
• Build lasting infrastructure: Design the reporting systems, frameworks, and processes that scale CPT's capabilities over time
• Influence the organization: Partner with senior leaders across the company to set goals and policies that serve CPT’s mandate
• Create customer good: Identify and champion opportunities for Flex to deliver more value for its customers
• Spearhead special projects: Personally lead some of CPT's highest-priority initiatives end-to-end – from problem definition and strategy, through execution and delivery
• Drive decision-making: Distill progress into executive-facing monthly memos and facilitate review meetings that force the right conversations and decisions
• 10+ years of professional experience, ideallyin management consulting and/or S&O, Biz Ops, or Chief of Staff roles at high-growth companies
• Prior team leadership experience preferred: you’ve built and developed high-performing teams, and take genuine ownership over the growth of the people around you
• Entrepreneurial mindset, energized by the ambiguity and pace of 0-to-1 building
• Thrive in fast-paced, dynamic environments and maintain composure amid competing priorities
• Exceptional conceptual thinker who can move fluidly from strategy to execution and make amorphous…