General Superintendent, MOW Control, OCC

• title: general superintendent, mow control, occ
• authority: ta
• department: subways
• division/unit: service delivery
• location: 354 w 54th street
• hours: various
• reporting manager (if applicable): assistant vice president (occ)
• deadline (if applicable): 10/12/26
• compensation: $167,186 (gen 010)

the general superintendent, mow control is responsible for serving as the mow liaison at the operation control center (occ). The selected candidate will manage and monitor significant events requiring response from the various divisions within mow, coordinate the notification and dispatch of emergency personnel, evaluate emergency conditions and coordinate the response for customer assistance. They will interact with all other occ personnel, other departments within nyct, and nyc/nys emergency response agencies to coordinate emergency/incident responses.

The incumbent will also notify and update mow leadership on significant events, prepare reports and make recommendations, develop and modify procedures, assist the manager and supervisors of the occ mow operations center unit and ensure adequate, around-the-clock coverage.

• a high school diploma or its educational equivalent.
• ten (10) years of experience and five (5) years must have been in a managerial/supervisory capacity.

• in-depth knowledge of relevant regulations, mow policies and procedures, and the functions of the mow operations center.
• strong understanding of the nyc subway system infrastructure, including track, power operations, and emergency/safety protocols.
• familiarity with the operations of other nyct subways divisions and the occ.
• demonstrated ability to assess emergency conditions and coordinate effective responses across multiple units.
• excellent verbal, written, and interpersonal communication skills, with the ability to interact professionally with occ personnel, field staff, nyct departments, and external emergency agencies.
• proven problem-solving abilities and sound judgment, especially in high-pressure or emergency situations.
• ability to prepare clear reports, develop recommendations, and assist in creating or revising procedures.
• experience supporting 24/7 operational environments and ensuring adequate staffing coverage.

based on evaluation of education, skills, experience, interview, and written assessment.

all selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

appointment may be at a comparable level to current level of selected candidate. (if necessary)

as an employee of mta nyc transit, you may be required to complete an annual financial disclosure statement with the state of new york, if your position earns more than $115,252 (this is subject to change) per year or if the position is designated as a policy maker.

for 55-a eligible titles: candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a program.

For detailed information regarding the 55-a program, please visit the following link https://www
1.nyc.gov/site/dcas/employment/55-a-program.page

ta applicants must be in a permanent civil service status in the title(s). If you are on an established list, your list number must be reachable to be considered for appointment. The metropolitan transportation authority is north america's largest transportation network, serving a…