Head of Media Operations

Location: New York

The Head of Media Operations, U.S. owns the operational execution, performance, financial accountability, and media pricing strategy for Highsnobiety’s U.S. paid media business. This role ensures that U.S. media plans are delivered flawlessly—on time, on budget, and to performance expectations—while maintaining consistent, scalable pricing models aligned to client, category, and campaign needs.

This leader works closely with U.S. Sales, Client Services, Media Strategy, Finance, and global Media Operations leadership to balance performance, margin, and market competitiveness.

YOUR MISSION:

U.S. Media Operations Leadership Own end-to-end execution of all U.S. paid media campaigns across digital platforms

Establish and enforce operational standards, workflows, and quality controls for the U.S. market

Lead, mentor, and scale a high-performing U.S. media operations team

Act as the senior pre-sale decision-maker for U.S. campaign planning

Work with Head of Client Services for seamless pre- to post-sales workflows

Media Pricing & Rate Governance (U.S.)Own and evolve U.S. media pricing frameworks, including CPM-based, flat-rate, and other models

Establish consistent CPM benchmarks and rate cards by channel, format, client type, and category

Partner with Sales and Media Operations Managers to tailor pricing approaches based on client goals, scale, and performance expectations

Evaluate and approve non-standard pricing requests to ensure margin protection and delivery feasibility

Monitor pricing effectiveness and adjust models based on performance, market conditions, and inventory dynamics. Financial & Cost Ownership (U.S.)Own U.S. media amplification and production hard-cost tracking

Ensure accurate pacing, forecasting, reconciliation, and billing for U.S. campaigns

Partner with Finance on revenue recognition, margin management, and forecasting

Identify opportunities to improve profitability through pricing optimization and operational efficiencies

Campaign Delivery, Performance & Optimization Ensure all U.S. campaigns launch on time and deliver in full against client KPIsOversee ongoing performance monitoring and optimization across channels

Serve as senior escalation point for delivery, performance, or platform-related issues

Partner with Media Operations Managers to translate performance insights into improved planning and pricing strategies

Sales & Client Partnership (U.S.)Serve as the senior media operations partner to U.S. Sales and Client Services teams

Support pre-sale planning with pricing guidance, feasibility assessments, and operational inputs

Participate in client-facing conversations as needed around pricing, delivery, optimization, and performance

Systems, Tools & Process Alignment Own U.S. implementation of media planning, pricing, reporting, and financial tracking tools

Align U.S. pricing and operational processes with global standards while tailoring for U.S. market needs

Build and continue to monitor and optimise scalable systems that support transparent pricing, performance tracking, and margin control

Cross-Functional & Global Collaboration Collaborate with Creative and Editorial teams to align media pricing with storytelling formats and production requirements

Partner with global media operations leadership to share pricing benchmarks and best practices

Ensure consistent execution quality while allowing for client- and category-specific flexibilityYOUR

SKILLS:

8–12+ years of experience in media operations, paid media, or digital media management

Proven experience owning media pricing and rate governance in a U.S. publisher, agency, or branded content environment

Deep expertise across major U.S. digital platforms (Meta, Google, You Tube, Tik Tok, programmatic)
Strong financial and commercial acumen,…