Director, Service Delivery

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business.

We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We are looking for a Delivery Director, Mira Cloud Implementations to lead and assure the successful implementation of Mira Cloud solutions, ensuring client satisfaction, operational excellence, timely delivery, and profitability. In this role, you will lead the successful implementation of Mira Cloud solutions while ensuring
client satisfaction, operational excellence, timely delivery, and profitability. As Delivery Director, you will lead customer implementation programs while developing and scaling Mira Cloud’s project management practice. You will oversee Project Managers, establish delivery governance and implementation standards, and ensure successful customer outcomes across multiple engagements. The role combines delivery leadership, operational excellence, customer relationship management, and people leadership. You will partner closely with Customer Success teams and executive stakeholders to support sustainable growth and delivery excellence.

Responsibilities:

• Lead successful delivery of Mira Cloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
• Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
• Establish, scale, and continuously improve Mira Cloud’s project management practice, delivery governance, and implementation standards.
• Lead, coach, and develop Project Managers while fostering a culture of accountability, operational excellence, and continuous improvement.
• Ensure delivery performance, resource utilization, and profitability align with contractual, commitments and business objectives.
• Represent Mira Cloud in executive-level customer discussions, implementation reviews, and delivery escalations.
• Perform other duties as may reasonably be required in alignment with the purpose of the role.

• 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions.
• Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations.
• Proven success managing enterprise-scale customer implementation, transformation, or managed services programs.
• Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes.
• Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments.
• Strong executive-level stakeholder management, customer relationship management, and communication skills.
• Existing authorization to work in the United States; visa sponsorship is not available for this role

We offer:

• Culture of Relentless Performance
  : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competi…