Director, Donation Operations Clinical Practice Development

The Director, Donation Operations Clinical Practice Development (SME)provides corrective action when deficiencies are identified, ensuring adherence to federal and state regulatory standards including CMS Conditions for Coverage, OPTN policies, FDA regulations, and applicable New York State laws.

GOVERNANCE RELATIONSHIP

LiveOnNY maintains a structured governance model separating education system oversight from subject matter expertise to ensure workforce education and training programs remain operationally accurate, instructionally sound, and regulatory defensible.

The Director, Donation Operations Clinical Practice Development is responsible for governance of the organization's education system, including the Learning Management System (LMS), instructional design standards, curriculum architecture, certification frameworks, competency validation methodologies, and training documentation.

Operational knowledge, professional practice standards, and domain-specific expertise that inform education programs are developed in collaboration with designated Subject Matter Experts{SMEs) embedded within operational functions across the organization.

This governance structure ensures that LiveOnNY's education system remains instructionally consistent and auditable while the subject matter expertise informing training content remains grounded in real-world operational practice across LiveOnNY's programs and services.

ESSENTIAL
DUTIES
AND RESPONSIBILITIES

Clinical Practice Development

Analyze Case Development, donor evaluation and management, and recovery operational workflows, including associated decision-making and escalation processes, to identify and codify best practices that inform organizational guidance and training supporting the maximization of organ donation, organ recovery, and transplantation.

Translate complex operational practices into clear, structured guidance that supports workforce competency, operational consistency, and disciplined execution across Donation Operations.

Identify emerging operational practices, workflow improvements, and lessons learned from case experience that should inform workforce training and operational guidance.

Operational Knowledge Development for Workforce Education

Develop subject matter content derived from operational practice that informs workforce education and training programs.

Collaborate with the Donation Operations Education and Training department to ensure operational knowledge is accurately translated into:

• curricula and learning modules
• simulation exercises and case-based learning scenarios
• competency validation tools
• operational job aids and reference materials
• continuing education content

Provide instruction and subject matter teaching for clinically based personnel across Donation Operations in collaboration with department leadership and the Donation Operations Education and Training department, with particular focus on Case Development operations.

Ensure training materials reflect real-world operational practice and evolving regulatory expectations.

Practice Guidance and Operational Documentation

Support the development and refinement of operational guidance informing workforce practices acros Donation Operations.

Assist in translating operational experience into structured documentation such as:

• operational practice frameworks
• workflow guidance
• decision-support tools
• operational job aids

Ensure operational guidance remains aligned with LiveOnNY's organizational strategy and regulatory expectations.

Regulatory Alignment

Ensure that operational practices reflected in workforce education remain aligned with regulatory expectations affecting Organ Procurement Organizations.

Maintain working knowledge of regulatory frameworks and ensure compliance with all relevant regulatory bodies governing organ donation, organ recovery, and transplantation activities, including but not limited to:

• CMS Conditions for Coverage for Organ Procurement organizations
• OPTN policies and operational requirements
• HRSA oversight expectations
• FDA requirements
• applicable federal and New York State healthcare regulations

Assist leadership in interpreting the operational implications of regulatory changes affecting donation operations practice and ensure training and practice guidance remain consistent with regulatory requirements.

Workforce Competency and Continuous Improvement

Collaborate with operational leadership and education teams to identify workforce knowledge gaps, operational challenges, and…