Client Relations Director

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

As the Client Relations Director you will be responsible for managing client relationships, driving operational excellence, fostering business development, and ensuring financial success. The Client Relations Director plays a critical role in delivering exceptional service, enhancing client satisfaction, and driving long‑term retention in our fast‑paced, high‑growth organization. As the primary point of contact for our clients, you will leverage your expertise to develop and execute strategic initiatives while providing thought leadership on industry trends and best practices.

Manage a team comprised of up to 100 employees across multiple client sites. The Client Relations Director lives, supports, and champions our core values. This role reports to the Vice President of Client Relations or the Senior Vice President of Client Relations.

• Provide strategic leadership for the development and evolution of hospitality and workplace experience programs that strengthen client partnerships, enhance employee and guest engagement, and differentiate the organization’s service offering.
• Serve as a senior advisor to clients and internal leadership, translating business objectives, workplace trends, and evolving expectations into innovative, scalable, and high‑performing experience strategies.
• Establish the Opensity Solutions strategic vision and service philosophy for hospitality and WPX, ensuring alignment with client culture, brand standards, and business objectives.
• Act as a trusted strategic partner to senior client stakeholders, identifying opportunities to enhance the workplace experience, strengthen relationships, and drive long‑term value.
• Lead the design and evolution of integrated workplace experience strategies across reception, concierge, conference services, hospitality, employee engagement, and other back & front‑of‑house services.
• Drive innovation in service delivery, technology, workplace programming, and operating models to continuously elevate the employee, executive, and visitor experience.
• Establish enterprise‑level service standards, experience principles, and performance measures that create consistency while allowing programs to reflect the unique needs of each client.
• Leverage client feedback, operational data, workplace trends, and market insights to identify opportunities, address service gaps, and develop forward‑looking solutions.
• Provide executive oversight and mentorship to operational leaders, building a culture of accountability, service excellence, innovation, and continuous improvement.
• Collaborate cross‑functionally with a national and/or local operations, client relations, facilities, technology, real estate, and other stakeholders to ensure the workplace experience is integrated and aligned with broader business priorities.
• Identify opportunities to expand services, introduce new solutions, and support account growth through enhanced workplace and…