Assistant Program Director - PS

ABOUT COMMONPOINT:

At Commonpoint, community is at the heart of everything we do. With more than 90 program sites and flagship locations in Little Neck, Bayside, Forest Hills, East Elmhurst, and Jamaica, we proudly serve over 125,000 individuals each year. From early childhood to older adulthood, we support people from all walks of life on their journeys from crisis to stability and empowerment.

Our wide range of programs, spanning social services, education, and recreation, reflects our mission to build a more connected, inclusive, and thriving community for all.

The Assistant Program Director supports the Program Director in the day-to-day operations of the program, ensuring high-quality implementation of programming, staff supervision, participant engagement, and operational excellence. The Assistant Program Director coordinates daily program operations, supervises frontline staff, and supports the successful implementation of program activities while ensuring compliance with funder, agency, and regulatory requirements.

Working collaboratively with the Program Director and Content Specialist, the Assistant Director helps ensure program operations run efficiently while maintaining a safe, welcoming, and engaging environment for participants, families, and staff. The Assistant Director may oversee daily operations in the Program Director's absence or as designated.

Across the agency, our part-time staff play a crucial role in driving our initiatives forward by supporting daily operations, program delivery, and organizational goals.

Reports to the Program Director

• Support agency initiatives by carrying out assigned duties accurately and efficiently, while following established processes and contributing to basic data collection, reporting, or documentation as required.
• Use agency resources responsibly by following established procedures, safeguarding equipment and materials, and/or supporting cost-effective operations.
• Work effectively with supervisors, coworkers, and cross-department teams to ensure clear communication, timely task completion, and a positive, respectful work environment.
• Follow all safety protocols, policies, and procedures to maintain a safe work environment for staff, partners, and the public, and promptly report concerns or incidents.

• Support the day-to-day implementation of program operations and activities.
• Coordinate daily program logistics, participant transitions, staffing flow, and operational troubleshooting during assigned program hours.
• Coordinate staff coverage and schedule adjustments to ensure safe and effective program operations.
• Conduct attendance outreach, routine family communication, and participant engagement efforts.
• Monitor daily program implementation and ensure timely follow-through on assigned operational priorities.
• Coordinate program operations during assigned hours, escalating operational or programmatic concerns to the Program Director as appropriate.

• Provide day-to-day supervision, guidance, and operational support to frontline staff.
• Assist with onboarding, scheduling, coaching, and performance feedback.
• Communicate daily operational priorities and support implementation of program expectations.
• Foster a collaborative, accountable, and solutions-focused team environment.
• Escalate staffing, performance, and operational concerns to the Program Director as appropriate.

• Assist with audits, monitoring visits, documentation, and operational follow-through.
• Ensure attendance, incident reports, participant files, and required documentation are completed accurately and on time.
• Coordinate…