Area Manager, Management Retail & Store Manager

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

About Diptyque

Founded in 1961 at 34 Boulevard Saint Germain, Diptyque is a pioneering luxury fragrance house celebrated for its iconic scented candles, personal fragrances, and artful home décor. With a deep-rooted heritage and a spirit of creativity, Diptyque continues to enchant clients around the world.

Position Overview

The Area Manager is responsible for leading a portfolio of Diptyque stores to achieve sales growth, operational excellence, and a consistently elevated client experience. This role partners closely with Store Managers to drive performance, develop talent, and ensure alignment with brand standards and strategic goals. The Area Manager serves as a key liaison between store teams, the Regional Sales Director, and cross-functional partners, fostering a culture of accountability, collaboration, and innovation.

The job description may include additional responsibilities as assigned.

Key Responsibilities

Sales & Business Development

• Drive top-line sales and profitability across all stores in the area
• Analyze business performance and develop actionable strategies to meet or exceed targets
• Lead new product launches and ensure successful execution at store level
• Monitor inventory needs and partner with allocation teams to support business demands
• Share best practices and ensure consistent execution across locations

Talent Leadership & Development

• Recruit, onboard, and retain top talent across the area
• Partner with Store Managers to build high-performing teams and succession plans
• Conduct regular coaching, feedback, and performance reviews
• Foster an inclusive and inspiring work environment aligned with Diptyque’s values
• Support training initiatives and ensure ongoing development of store teams

Client Experience

• Champion Diptyque’s signature service and selling ceremony across all stores
• Coach teams on clienteling strategies and CRM utilization
• Ensure stores meet or exceed client experience evaluation goals
• Support omnichannel initiatives and ensure teams are trained on tools and expectations

Marketing & Events

• Partner with retail marketing to plan and execute in-store events
• Monitor competitive activity and share insights with leadership
• Support local marketing efforts for new store openings and activations

New Store Openings

• Collaborate with regional and cross-functional teams to support new store openings
• Lead recruitment, onboarding, and training of new store teams
• Coordinate inventory delivery, merchandising setup, and operational readiness
• Ensure successful launches aligned with brand standards and client experience expectations

Operations & Visual Merchandising

• Ensure operational standards and brand guidelines are consistently upheld
• Oversee inventory management, shrinkage control, and safety compliance
• Maintain high visual merchandising standards across all locations
• Partner with Store Managers to resolve operational challenges and implement solutions

Compliance & Policy Adherence

• Ensure all stores operate in alignment with company policies, labor laws, and safety standards
• Partner with HR on employee relations matters, documentation, and performance management
• Maintain accurate records and ensure timely submission of required documentation

Strategic & Cross-Functional Leadership

• Act as a key partner to the Regional Sales Director in shaping regional strategy and priorities
• Collaborate with HR, Marketing, Training, and Operations to support business…