Operations Manager

Full-time

5205 Fashion Dr Nanuet NY 10954

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community.

Join us and be part of a team that's changing lives every day!

The Operations Manager partners with the General Manager to run a clean, safe, and welcoming club and deliver an exceptional member experience. This role leads the club's front-line operations team, including Club Attendants, Kids' Club Attendants, and Sales & Service Associates, and is accountable for front desk and member service, Kids' Club, club cleanliness, club retail, and day-to-day club administration. Club Attendants report directly to the Operations Manager, who owns club cleanliness standards and results.

The Operations Manager drives club performance in retail, invalid usage, and positive member sentiment. The Operations Manager writes and manages team schedules and is the club's owner for wage-and-hour compliance, ensuring every team member receives compliant meal and rest periods and that timecards are accurate, reviewed, and documented. The extent of hands‑on involvement in these duties varies with club size, staffing, and business needs.

• Directly supervises Sales & Service Associates, Kids' Club Attendants, and Club Attendants; partners with the General Manager on recruiting, interviewing, and selection.
• Onboards and trains new team members on service standards, club systems, safety procedures, and timekeeping, and ensures required training and certifications are completed and current.
• Coaches team members in the moment, conducts performance conversations and reviews, and recommends pay, promotion, and corrective action to the General Manager.
• Addresses employee relations concerns promptly and fairly, escalating to the General Manager and Human Resources when appropriate.
• Processes new hire paperwork and personnel changes accurately and on time in the company's HR systems.

• Writes and publishes weekly schedules for all direct reports in the workforce management system, aligning coverage to member traffic, labor budget, and applicable state and local scheduling requirements.
• Builds compliant meal and rest periods into every schedule and adjusts coverage throughout the day so breaks are taken on time and are fully relieved.
• Reviews timecards daily for missed, late, short, or interrupted meal and rest periods; resolves exceptions, ensures any required premiums are paid, and confirms documentation and employee attestations are complete.
• Reviews and approves timecard edits and exceptions with proper documentation, and enforces that all time worked is recorded (no off-the-clock work).
• Ensures compliance with minor work‑hour restrictions and work permit requirements, where applicable.
• Monitors labor hours and overtime against budget and reports variances and corrective actions to the General Manager.
• Holds the team accountable to scheduling and timekeeping policies through coaching and documentation, and supports meal and rest audits with the General Manager and Human Resources.

• Leads front desk operations, including member check‑in, guest registration, membership inquiries, account updates, and support for digital check‑in and the mobile app.
• Resolves…