Managed Payroll Team Lead - Elevate Solutions Team

Description

Paylocity is an award‑winning provider of cloud‑based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest‑growing HCM software providers worldwide by delivering an intuitive, easy‑to‑use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

We give our employees what they need to succeed, including great benefits and perks. We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. Career development is also a priority; we provide training and advancement opportunities.

In‑Office: This is a 100% in‑office role based at our Lake Mary, FL location. Remote or hybrid work is not available for this position. Candidates must be able to work on‑site five days per week during designated work hours.

This Lead Client Services Ops role will support the Elevate Solutions Team.

The Team Lead provides operational initiative, guidance and support across a Client Services Team of Account Managers, enabling outstanding client satisfaction. Responsibilities include monitoring team performance, providing ongoing learning opportunities, working directly with clients on escalated issues, identifying and facilitating process improvements, and coordinating work across the team.

• Dependability / Follow Up:
  Timely responsiveness and proactive follow‑up
• Problem Solve:
  Troubleshoot and leverage knowledge, resources, qualitative and quantitative information
• Communication:
  Provide professional and appropriate internal/external communication and progress updates to all stakeholders
• Guidance:
  Advise clients on HR and payroll best practices, organizational change management and product fit
• Implement and Optimize Products:
  Ability to implement ancillary products and optimize primary HCM setup
• Influence:
  Influence outcomes with primary decision makers, negotiate contracts and provide insights into HR industry best practices

• Metrics, Reporting and Analysis:
  Leverage metrics to identify trends, monitor team effectiveness, and advocate for necessary metrics and reporting. Develop tracking for new metrics and use them to create a culture of continual improvement.
• Performance Management:
  Build knowledge through real‑time teaching, one‑on‑one discussions, team meetings and the performance management process. Provide coaching, training, and mentoring to Account Managers.
• Client Focus:
  Proactively monitor client interactions, intervene when needed, act as first‑level escalation, and resolve issues with C‑suite decision makers.
• Operational Tools & Processes:
  Plan, lead and execute cross‑team work focused on increasing operational effectiveness. Represent the Service Center in key initiatives across Operations.
• Workload Coordination & Assessment:
  Schedule, monitor and adjust workload across the team to meet priorities, availability and responsiveness goals. Coordinate cross‑team communication and resources for maximum effectiveness.

• Bachelor’s Degree required
• 2 years of payroll, finance, or spend management with client services or support experience
• Successful experience in escalations and at‑risk client retention efforts
• Project Management experience
• Proficient in SQL, MS Access or Excel
• Operations experience

• 1+ years of supervisory experience
• HRIS experience
• Experience leading training initiatives
• Experience using reporting and metrics as a key part of the job
• Minimum 3 years of experience in payroll, benefits, HR administration, and/or finance/spend management
• Ability to present HR data…