Senior Manager, Digital Content

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Manager New York, NY, US

2 days ago Requisition

Who we are:

At Preferred Travel Group, we champion the power of travel to inspire meaningful connections and enrich lives around the world. As a global family of brands and programs representing the finest independent hotels and resorts, we are united by a shared belief in authenticity, collaboration, and the value of independent spirit. Our culture reflects our ideology in action: people first, relationships at the center, and a commitment to creating lasting impact for our partners, our global community, and one another.

When you join Preferred, you become part of a purpose-driven organization where ideas are welcomed, growth is encouraged, and your work contributes to shaping the future of travel.

Why this role matters:

We are seeking a highly organized and collaborative digital content leader who excels at bringing structure, governance, and operational excellence to complex content ecosystems. The Senior Manager, Digital Content owns the content operations behind Preferred Travel Group (PTG) global digital content, including brand websites, mobile app content surfaces and B2B portals. The role is accountable for obtaining content, administering it into the systems that render them and sourcing from contributors.

They will also oversee the intake, quality control, publishing workflows, ensuring the content’s web and LLM discoverability, translations/localizations and asset governance in the DAM. This role will partner heavily with PTG’s creative team, UI/UX and Product managers to ensure the specifications and delivery of content is accurate, complete, and structured properly. Although not responsible for the creation of the content itself, the role will be accountable for its on-time delivery.

Under the supervision of the Senior Director, Digital Product, the Sr Manager conceptualizes and executes the content strategy creating a best-in-class user experience in partnership with Marketing, Loyalty, Communications, Regional Directors, Brand Creative teams, and liaise with digital agencies as needed. There will also be regular interaction with member hotels and their representatives on content and imagery requirements.

means ensuring high-quality digital content is delivered accurately, consistently, and on time across all PTG platforms. You will build a scalable content operation, lead a high-performing team, and proactively drive improvements that enhance efficiency, content quality, and the overall user experience.

• Team Leadership and People Management
  • Directly manage two Content Specialists, setting priorities, assigning work, balancing workloads, and ensuring the team has clear goals, role clarity, and capacity to meet publishing commitments.
  • Coach and develop direct reports through regular feedback, performance conversations, goal setting, and development planning.
  • Establish team operating practices, including backlog reviews, content production planning, quality calibration, workload balancing, and escalation paths for blocked or at-risk content work.
• Content Source and Contributor Management
  • Run intake for all digital content. Define what is needed, by when and to what specification, and brief PTG’s Brand Creative team and member hotels accordingly.
  • Maintain the content specification set, including but not limited to copy length, image dimensions and treatment, required fields, and rights and usage, so that contributors know what good looks like before submission.
  • Own the contributor relations…