Director of Operations

Description

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.

What we offer you

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short‑term disability, and more!
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

• We invest heavily in modernization, operating more efficiently with cutting edge digital technology
• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
• As the industry leader for environmental responsibility, sustainability is the key to every decision we make

Our Values

Delight Customers:
Treat our customers the way you’d like to be treated.

Work Smart:
Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative

Think Team:
Work together to get the job done. Be inclusive and collaborative.

Own It:
Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.

Say It Like It Is:
Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high‑quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low‑price promotional products, offering deep inventory, reliable service and 24‑hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo’d apparel for the Canadian and U.S. promotional industries. Trimark sells logo’d apparel across 6 different categories;
Polos, T‑Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At Journal Books, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories.

Spoke’s print‑on‑demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

The Director of Operations provides strategic and operational leadership for all production functions, ensuring the safe, efficient, and high‑quality decoration of promotional products while maximizing productivity, quality, and profitability. This role partners closely with cross‑functional leaders to achieve customer and business objectives by driving operational excellence, developing high‑performing teams, and leading continuous improvement initiatives through Lean Manufacturing methods. Serving as a visible change agent, coach, and mentor, this role fosters a culture of accountability, innovation, and continuous improvement while delivering measurable business results.

Duties and Responsibilities:

Strategic & Business Leadership

• Lead development and execution of business strategy.
• Manage the business unit P&L, focusing on cost optimization, while supporting revenue growth.
• Translate enterprise goals into actionable strategies aligned with strengths and opportunities.
• Lead business planning and performance forecasting in collaboration with finance and commercial teams.
• Partner with the S&OP and HR functions for annual and monthly workforce planning.
• Establish, monitor & improve key performance indicators (KPIs),…