Director of Member Engagement & Growth

Description

Salary Range: $62,353.20-$64,000

POSITION SUMMARY:

The Membership Engagement Director leads the Membership and Kidz Care departments, ensuring exceptional service and engagement for all members and participants. Reporting to the Executive Director, this role oversees membership operations, staff training, and member communications while fostering a culture of outstanding customer service. The Director creates and manages systems that support a positive member experience, from initial inquiry and enrollment through ongoing participation and connection to YMCA programs and services.

As a member of the branch leadership team, this position helps build strong relationships that encourage member involvement, retention, and community impact.

The SRYMCA offers competitive benefits to all full-time staff including:

• Medical, Dental and Vision Coverage.
• Life Insurance (Paid 100% by the SRYMCA).
• Short and Long-Term Disability Insurance (Paid 100% by the SRYMCA).
• FREE association-wide family membership.
• 401(a) and 403(b) retirement accounts.
• All eligible employees receive the SRYMCA’s retirement contribution of 12% of their biweekly gross earnings.
• Discounts on childcare services, including summer camp.
• 20% discount on program classes for the employee and dependents (subject to availability during regular registration periods).
• 40% discount on childcare services and Day Camps (limited number of discounted slots may be available, depending on enrollments).

JOB PERKS:

• Competitive Pay:
  We believe in recognizing talent and dedication. Our compensation packages are designed to be competitive within the industry, rewarding your skills and experience.
• Community Impact:
  The chance to make a meaningful difference in the lives of individuals and families in your community.
• Free YMCA Membership:
  Enjoy unlimited access to all SRY facilities, encouraging you to lead a healthy and active life.
• Health and Wellness Programs:
  Participate in fitness classes, workshops, and wellness initiatives.
• Collaborative Environment:
  Work alongside a passionate team committed to promoting health & wellness both physically and spiritually.

ESSENTIAL FUNCTIONS:

• Develop and execute strategies to drive membership growth, engagement, and retention in alignment with branch goals and YMCA initiatives.
• Lead, hire, train, schedule, coach, and evaluate Membership and Kidz Care staff and volunteers.
• Create and foster an exceptional member experience through relationship-based engagement, programs, events, tours, and ongoing member connections.
• Manage department budgets, monitor performance metrics, and implement strategies to achieve branch goals.
• Build and maintain community partnerships through outreach, recruitment efforts, events, and promotional activities.
• Provide leadership for fundraising campaigns, special events, committees, volunteer initiatives, and membership-related board activities.
• Collaborate with branch and association teams to ensure seamless member services, transactions, and operations.
• Conduct regular staff meetings and one-on-one coaching sessions focused on training, development, and performance.
• Ensure a safe, welcoming environment by enforcing YMCA policies, overseeing member conduct, and supporting risk management and emergency procedures.
• Provide overall leadership and operational oversight for both Membership and Kidz Care departments.

Requirements

• Bachelor’s degree from an accredited college or university or equivalent combination of education and leadership experience.
• Three years’ experience in customer service, sales and marketing preferably in a membership setting.
• Two years of experience with hiring, training, mentoring and supervising associates as well as guiding and monitoring teams.
• Proven track record with selling a…