Operations Supervisor

Join a team that nourishes life from farm to table! Upstate Niagara Cooperative, proudly owned by 200+ local family farms, is one of America’s largest and most stable dairy cooperatives. Guided by farmer- and employee-led values, we process and market high-quality milk, yogurt, dips, sour cream, cottage cheese, and more under our trusted brands:
Upstate Farms®, Bison®, Milk for Life®, and Intense Milk®. Here, you’ll support sustainable farming, strong communities, and the mission to deliver fresh, local dairy to families every day.

We are currently seeking Operations Supervisors for the Overnight Shift. Must have weekend and holiday availability

• Responsible for other Operations Supervisor position in their absence.
• Ensures a safe work environment exists and that personnel work in a safe manner.
• Supervise and assist employees including; assigning and directing work, investigating incidents & issues, effectively resolving conflict.
• Train and ensure employees follow job and safe work requirements.
• Use root cause analysis tools to identify preventative and corrective actions to eliminate problems.
• Assists in developing and maintaining departmental work instructions and SOP’s.
• Recommends measures to improve quality of service, increase efficiency of department, work crews and equipment performance.
• Pro-actively confers with other supervisors to coordinate activities between departments and serve internal customers.
• Maintains standards of health, safety, food and security including GMP, HACCP, SQF, as per Company policies and applicable regulations.
• Meet functional responsibilities by effectively interacting with Maintenance, Quality Assurance, Human Resources, Material Handling and Finance departments.
• Communicate and work with Employees to resolve issues/problems
• Support all regulations, policies, procedures, work rules and the Collective Bargaining Agreement
• Performs other related duties as required and assigned.

Required:

• Bachelor's degree plus 5 years direct manufacturing supervisory related experience and/or training; or equivalent combination of education and experience.
• Experience working with high volume, automated processing equipment.

Preferred:

• Supervisory experience in unionized environment
• Dairy and/or food processing knowledge

• Demonstrated Leadership skills and ability to manage and coach team members
• Proven ability to implement and enforce process improvement initiatives.
• Excellent verbal and written communication skills
• Detail oriented and highly organized with excellent follow-up practices
• Ability to supervise hourly team members and interact with all levels of management to maintain a positive and productive work environment
• Proficient in Microsoft Excel, Word and Outlook
• Proven problem solving and organizational skills
• Ability to flourish in a fast-paced and diverse work environment.

The Operations Supervisor is exposed to O-AT-KA customer and product information on a consistent basis. A high degree of discretion is required.

The Operations Supervisor directly manages union workforce employees. This position operates under the guidance and general direction of the Sr. Operations Supervisors and the Production Manager.

• This job operates in an office environment and in manufacturing plant. This role routinely uses standard office equipment. Ability to operate a computer, phone, photocopier, calculator, and fax machine required. Incumbent must be able to sit, stand, walk, bend, stretch and lift up to 35 pounds. Must be able to see and speak. The employee will be exposed to noise, wet floors, moving machinery, strong smells, etc.
  
  While performing the duties of this job, the employee…