Data Center Account Manager

Aboutthe Role:

AsaCBREData Center Account Manager ,youwillmanagetheteamresponsibleforprovidingexpertoperations and facilities management services to a largetelecomclientat two locations.

Thisjobispartofthe Critical and Technical Servicesjobfunction .Theyareresponsiblefortechnicalmaintenance services in critical client environments.

Please note that you will need to be onsite, as this is a site-based position at the client's location.

• Provideformalsupervisionforemployees.
  
  Monitorthetraininganddevelopmentofstaff.
  
  Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Set and track staff and department deadlines. Mentor and coach account leadership as needed.
• PointofcontactfortheclientwhileworkingwithkeystakeholderstomeetallMSArequirements.
• Ensurecompletionofconfigurationmanagement,work orders,preventative maintenance,andrepairswithin the agreed SLAtimeframe.
  
  Resolveunforeseencircumstancesthatoccurandinformtheclientorexecutivemanagementwhenneeded.
• VerifyfacilityinfrastructureequipmentinstallationsarewithintheagreedSLAtimeframe.
• Confirmalladvanceddeploymentsareinstalledtoapplicableinternal,manufacturer,andindustrystandards.
• Ensure adherence to Quality, Health, Safety & Environmentalcomplianceand related performance metrics are met.
• Applyabroadknowledgeofthebusiness,own discipline,andhowowndisciplineintegrateswithothersto achieve team and departmental objectives.
• LeadbyexampleandmodelbehaviorsthatareconsistentwithCBRERISEvalues.
  
  Influenceotherstoadopta different point of view while being guided by policies and departmental plans.
• Understandandrecognizethebroaderimpactacrossthedepartment.
• Improveandchangeexistingmethods,processes,andstandardswithinjobdiscipline.
• Create and implement strategy for account development, endorsing innovation and improved ways of working.

• Bachelor'sDegreepreferredwith5-8yearsofrelevantexperience.
  
  Inlieuofadegree,acombinationof experience and education will be considered.
• Experienceintheareasofstaffing,selection,training,development,coaching,mentoring,measuring,appraising, and rewarding performance and retention is preferred.
• Abilitytoleadtheexchangeofsensitive,complicated,anddifficultinformation,conveyperformanceexpectationsand handle problems.
• Leadershipskillstomotivatetheteamtoachievebroadoperationaltargetswithimpactsonownjobdiscipline, multiple job disciplines, and department.
• Indepthknowledgeof Microsoft Office products .Examples include Word,Excel,Outlook,etc.
• Extensiveorganizationalskillsandanadvancedinquisitivemindset.

• Be part of a high-performing team in a critical environment
• Work with advanced data center infrastructure
• Be part of a collaborative, supportive, and high-performance culture
• Collaborative and safety-focused workplace