Access Services Supervisor

Location: Town of New Scotland

Department/Unit:

Admitting Operations

Work Shift:

ED  (United States of America)
Salary Range:$59,066.00 - $88,599.00

The Emergency Department Access Service Supervisor is responsible for oversight of daily operations of respective unit, including scheduling for appropriate coverage, break and meal breaks. Onboarding and Orientation of new staff ensuring the staff member is acclimating to the Emergency Department environment. Approval of personal leave or combined leave time and tracking of FMLA, sign-off of Kronos weekly. Monitoring of lateness and unscheduled absences and escalating performance issues to manager.

Understanding of an accurate and expeditious registration; facilitation of patient throughput and point of service collection is critical, including the regulatory requirements driving expectation.

The Supervisor in the Emergency Department must understand the environment and be able to execute at a high level despite patient flow:

Operational stress due to acuity and volume of patients

Administrative on-call for employee issues; scheduling issues; call out Required to work front line or assist due to volume of patients

Multiple priorities with uncertain patient volumes and administrative tasks required to meet deadlines

Managing operational training schedules for new hires and managing staff burn out of the learning partner responsibility

Responsible to coordinate unscheduled system outages which results in managing patient volume manually via paper and white boards

Exposed to death of pediatric and adult patients

Exposed to multiple traumas of patients including but not limited to loss of limb, self-inflicted gunshot wounds

As the Emergency Department is a 24x7x365 Operation, the Supervisor may need to make 'on the spot' managerial decisions regarding employee issues. While this is not a primary responsibility, the Supervisory and Manager coverage may dictate that need.

Essential Duties and Responsibilities Oversight of daily operation in the Emergency Department assuring coverage to support efficient patient throughput; and assurance of key performance indicators as indicated by Emergency Department and Access Leadership includes but not limited to door to triage; door to full registration;
Chest pain – door to EKG; pharmacy capture

Must be able to multi-task in a high stress environment with mission critical expectations

Ensure 90% or higher of bedside full registration is completed within 45 minutes of arrival.

Responsible to support manager in for all human resource management including interview, hire, counseling, coaching for improvement and termination, as expected and warranted

Assists in yearly or as needed performance reviews with goal of development and succession planning

Ensures appropriate coverage of patient facing areas including scheduling assigning self if situation warrants

Ensure compliance with EMTALA regulations

Assess request for time off while ensuring appropriate coverage

Support a positive environment, free of intolerance, harassment and behaviors not supporting an inclusive environment

Ensure audit of workflows in real time - assuring standardization and accuracy of registration – update Training Manual as needed

Ensure patients requiring inpatient or observation stay have regulatory forms completed, prior to transfer to inpatient or observation unit Ensure timely completion of annual evaluations

Ensure a safe environment for staff and patients; escalating issues to Security as warranted.

Functional Competencies Effective communication, oral and written

Motivational leadership; team building

Decision-making

Conflict Resolution Time Management Guidance Support – mentorship

Social and Emotional Intelligence Accountability Technical  Proficiency Problem Solving…