Seasonal Toy Demonstration Manager

The Toy Demonstration Manager is the leader behind the magic on the demo floor. Where others see a toy, this person sees a moment of wonder, and builds the team, the standard, and the business conditions to turn that moment into something guests never forget and always want to take home.

This is a specialist role built around finding and developing the ability to perform, demonstrate, and sell simultaneously. The standard this person sets lives on the floor long after the shift ends.

• Build and own the standard for what a world-class demonstration looks, feels, and performs like, and embed it deeply within your team so it holds whether or not you are present.
• Ensure that sales strategies and techniques are part of the DNA of every demonstration, so every associate knows how to use storytelling, play, and product knowledge to turn curiosity into excitement and excitement into a sale.
• Conduct regular, structured observations across all demonstration areas, equipping your Leads to deliver pointed, in-the-moment feedback that sharpens guest connections, drives sales, and protects the wow.
• Create a floor culture where the team has so much fun with the product that guests cannot help but stop, play, and take it home.
• Play an active role in demo refreshes, product launches, and brand activations, ensuring that demo stations are prepared, the team is briefed, and every moment meets our standard.

• Hold yourself accountable for the quality of leadership your Leads deliver, not just for their individual performance.
• Develop your Leads into people leaders in their own right by investing in their coaching skills and floor presence, and ensuring their ability to hold their own teams to a high standard with confidence and consistency.
• Own the hiring bar and onboarding standards for your teams, ensuring the right people come through the door and are set up to contribute quickly.
• Set clear expectations, course-correct quickly, and recognize great work; when performance falls short, address it directly and partner with store leadership and HR as needed.
• Hold regular calibration conversations across the Lead team to ensure performance is assessed fairly, development needs are identified early, and no one is left without a clear picture of where they stand and where they are headed.

• Own the operational systems and routines that keep demonstrations running without interruption, ensuring Leads have clear processes to follow and the tools, materials, and technology needed to deliver every shift.
• Set and maintain the standard for prop and technology maintenance across all demonstration areas, ensuring Leads consistently perform upkeep and that nothing reaches the guest in poor condition.
• Own the demonstration inventory as a sales asset, maintaining visibility into stock levels, identifying gaps before they affect the floor, and ensuring the right product is always available, ready to be demonstrated, sold, and taken home.
• Build the operational framework that prepares demonstrations for launches, activations, and peak trading periods, enabling the team to execute without disruption when it matters most.

• Own the sales demonstration goal, driving the culture, capabilities, and conditions that deliver it.
• Build a sales culture where confident, natural conversion is the everyday standard, coaching Leads on technique so they can embed this capability in their teams through daily floor interactions and in-the-moment coaching.
• Use performance data, floor observations, and sales trends to identify what is working, what is not, and where to focus the team’s energy, and translate what you see into clear action for your…