Personal Lines Manager

Personal Lines Insurance Manager

Salary: $100,000–$125,000, depending on experience

We are searching on behalf of our client - a local, family oriented retail insurance agency located in Midtown Manhattan! We’re seeking an experienced Personal Lines Manager to lead their service team and oversee daily department operations. This role is responsible for developing staff, improving workflows, and ensuring clients receive responsive, high-quality service while supporting the growth and performance of the personal lines business.

• Lead, coach, and develop the Personal Lines team through training, feedback, and ongoing support.
• Oversee daily client service, including policy changes, renewals, cancellations, certificates, binders, and related requests.
• Support quoting and rating across personal lines products.
• Establish and monitor department goals for client satisfaction, retention, growth, and efficiency.
• Address complex service matters and escalated client concerns.
• Strengthen relationships with carriers, underwriters, and business partners.
• Review department workflows and implement improvements to service quality and consistency.
• Ensure team practices follow agency standards, carrier requirements, and applicable regulations.
• Track department performance and share updates and recommendations with agency leadership.
• Participate in hiring, onboarding, and staff development.
• Keep current on personal lines products, market conditions, and industry developments.

• 10+ years of personal lines insurance service experience at an independent agency.
• Active New York Property & Casualty license.
• Experience leading or mentoring a team.
• Strong knowledge of personal lines products, markets, and agency operations.
• Excellent communication, organization, and client relationship skills.
• Sound judgment and the ability to resolve problems and manage competing priorities.
• A track record of supporting service, retention, and growth goals.
• Commitment to confidentiality, ethical standards, and regulatory compliance.
• Proficiency with Microsoft Office, Adobe Acrobat, and social media platforms.
• Applied Systems/Epic experience is a plus.