Practice Manager - NY - Columbus Circle - Practice

Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. Through our membership model, we deliver exceptional care, 24/7 telemedicine, transparent pricing, and modern hospitality in thoughtfully designed, stress-free spaces.

Founded in 2019 with our flagship location in Manhattan’s West Village, Small Door has quickly expanded across the East Coast. In July 2026, Small Door and Bond Vet merged to build a more connected, accessible, and compassionate veterinary care experience across routine, primary, and urgent care. The combined organization will span more than 55 clinics across major Northeast, Mid-Atlantic, and Midwest markets, serving over half a million pets.

This role will play an important part in shaping the next chapter of our combined organization and advancing our shared mission to transform veterinary care.

At Small Door, our Member Experience team is part of a supportive and collaborative network invested in their growth. Our Member Experience team has the opportunity to work hand-in-hand with our medical team and have direct interactions with our members and their furry friends. Our Practice Managers are key business stakeholders in the field and report directly up to our Regional Manager of Practice Operations.

We are committed to a healthy work/life balance by leveraging state-of-the-art technology to help cut down on repetitive administrative tasks, and are dedicated to creating and maintaining a positive work culture. Small Door is also the first and only veterinary provider in the country to earn Certified B-Corp status - meaning we abide by strict standards!

• Manage, develop, and lead a high-performing team in providing exceptional hospitality and care

• Lead Practice Team meetings (in collaboration with the Clinical Leadership), in order to cascade operational updates and drive change within your practice.

• Uphold a culture of safety, compliance, collaboration, and inclusivity

• Manage bi-weekly payroll, and time and attendance for practice employees

• Take ownership of and handle escalated situations with members to ensure resolution; enlisting the support of regional leadership as needed

• Maintain a 360° view of the practice and lead the team in ensuring that all facilities and brand standards are being met

• Manage, grow and develop your current team, while fostering an inclusive environment

• Owns the engagement of all staff within the practice, as well as plans and executes larger quarterly outings or events for your team.

• Act as a Hiring Manager and strong partner to the recruiting team, in order to grow your practice and manage backfills

• Oversee the onboarding of new employees into the practice to ensure understanding of workflows and processes.

• Oversee and analyze your practice’s P&L and revenue by type, identifying trends and growing top line revenue with support from regional leadership

• Manage your practice’s budget with an eye toward building and maintaining profitability (including COGs, labor, and inventory management)

• Review KPI dashboards daily/weekly/monthly etc. and craft business plans for your practice

• Collaborate with Managing Veterinarian and regional leadership to meet and exceed revenue targets for the clinic

• Manage and optimize the appointment schedule, including surgery and specialist bookings, with an eye towards maximizing utilization of our doctors and nurses while ensuring adequate coverage

• Create, update and maintain quarterly nursing and member experience schedules in line with practice budgets and forecasted revenue

• Partner with HQ and regional leadership to create, review, improve and implement new…