Case Manager Supervisor

Minimum Qualifications

Education:

• Bachelor's degree in a recognized mental health discipline (social work, psychology, nursing, rehab counseling, etc.)

Experience:

Minimum of 3 years’ experience providing direct services to individuals with mental illness, preferably providing case management or outreach services.

Preferred (but not required) qualifications include shelter experience and some supervisory experience.

Certifications/Licenses:

CASAC preferred, but not required.

Work Eligibility:
Must be authorized to work in the U.S.

Work Location Requirement:
Onsite

Schedule:

8:30am-5:00pm Sunday-Thursday

Compensation: $26.1529 per hour

What We Offer

• Comprehensive
  
  Health Benefits:
  
  Medical (HSA), Dental and Vision plans
• 403(b) Retirement Savings Plan with employer match
• Generous Paid Time Off:
  Vacation, Personal, Sick, Mental Health Days and 12 paid holidays
• Employee Wellness Programs:
  Employee Assistance Program and mental health resources
• Learning & Development Opportunities:
  Educational Leave and Tuition Assistance, Training and Career Development Tracks
• Additional Perks:
  Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.

About the Role

Under the general supervision of the Director of Social Services, responsible for providing day to day oversight and coordination to assigned case management staff. Assists in the selection, training, and supervision of assigned staff. Substitutes for the Director of Social Services in his/her absence, as directed.

Primary Responsibilities

Assists in Providing Clinical Services:

• Assigns caseloads and related duties and coordinates staff activities in providing services to clients.
• Reviews intakes to ensure compliance and timely processing of required forms and processes.
• Actively participates in improving processes, procedures, and policies and assists in ensuring staff compliance.
• Monitors services performed by staff individually and in groups to evaluate service quality.
• Ensures staff obtain appropriate medical, psychological, and social information and evaluate residents’ capabilities.
• Regularly inspects case records to evaluate the completeness and quality of treatment plans and ensure charts are audit-ready and compliant with agency and funder regulations.
• Facilitates staff knowledge of clinical services, recreational activities, ICL programs, and community resources.
• Ensures staff accompany residents to scheduled or emergency appointments as appropriate.
• Reviews crisis assessments and crisis intervention techniques with staff.
• Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes required incident reports.
• Attends or directs meetings as assigned in the Social Services Director's absence or with the Program Director's authority.
• Ensures compliance with agency safety and infection control policies.

Assists in Directing and Supervising Personnel:

• Establishes and maintains staff work schedules with the Director's authority.
• May manage completion of time clock edits for assigned staff.
• Ensures assigned staff comply with agency time and attendance policies.
• May manage and distribute resident funds.
• Assists the Social Services Director with staff performance management, including performance reviews and counseling or disciplinary memos.
• Conducts staff supervision according to program and division policies.
• Ensures staff complete required in-service and vendor training.
• Assists with employee accident reporting and initial workers' compensation claims.
• Assists with the orientation and training of supervises.
• Participates in recommending and implementing improvements to processes,…