Manager of Support Staff​/Teaching Artists Afterschool Program; Bronx HAUS

It is important to note that we cannot and are not seeking to hire performers at this time. As this is a supervisory role, we are seeking to hire arts administration professionals that have the flexibility to work the advertised hours. Some weeks may/will shift because of training hours, workshops, and field trips.
Program Area: After school & Youth Programming

Pay Grade: $28/hr for an average of 25 hours ($700/weekly)

Schedule: Mon., Tues., Thurs. (3:00pm - 6:00pm);
Wednesday (12:30pm - 6:00pm);
Friday (12:00pm - 6:00pm)
Hours: Guaranteed 20.5 hours and upwards of 25 hours per week

The Manager of Student & Program Support provides frontline leadership for the organization's after school program, serving as the primary point-of-contact for Student Support Staff and helping ensure a safe, welcoming, accountable, and well-organized environment for students and families. Working closely with organizational leadership and the Office Manager, the Manager oversees daily staffing, staff performance, student supervision, family communication, enrollment support, and consistent implementation of organizational expectations.

• Directly supervise, support, and provide day-to-day guidance to Student Support Staff.
• Establish and reinforce expectations for attendance, punctuality, professionalism, communication, student supervision, and job performance.
• Provide coaching, feedback, and corrective action when expectations are not met; appropriately document and elevate concerns.
• Serve as a positive ambassador and model professionalism, accountability, and organizational values.

• Coordinate with the Office Manager to maintain staff schedules, program coverage, and appropriate staffing.
• Monitor attendance, call-outs, lateness, scheduling conflicts, and recurring staffing concerns.
• Maintain an active leadership presence during after school programming and supervise staff while monitoring student safety and engagement.
• Support daily program schedules, transitions, activities, attendance, arrival, dismissal, and special programming.
• Respond appropriately to operational, behavioral, safety, and staffing concerns and elevate matters when necessary.

• Serve as an accessible and professional point of contact for students and parents/guardians regarding routine program needs and concerns.
• Develop positive relationships with students and families while maintaining appropriate professional boundaries.
• Support registration, enrollment, student onboarding, attendance, retention, and family communication.
• Help ensure students and families receive consistent, respectful, responsive, and welcoming service.

• Foster a culture centered on respect, inclusion, accountability, professionalism, collaboration, and student development.
• Reinforce organizational policies, child-safety procedures, professional boundaries, emergency protocols, and incident-reporting expectations.
• Ensure required program and staffing documentation is completed accurately and promptly.
• Communicate emerging concerns to leadership before they become significant operational issues.
• Maintain confidentiality regarding students, families, employees, and organizational matters.

The Manager is expected to function as a leader and supervisor, not solely as additional program staff. Within established organizational policies, the Manager may provide staff direction, adjust daily assignments, address routine performance concerns, enforce organizational expectations, resolve routine student/family concerns, and take appropriate immediate action to protect student safety. Significant disciplinary matters, termination decisions, serious incidents, major policy exceptions, legal/compliance concerns, and financial commitments should be escalated to the Executive Director or designated senior leadership.

• Experience in youth development, education, after school programming, recreation, or a related environment.
• Previous supervisory, team-lead, or management experience preferred.
• Strong leadership, communication, organization, problem-solving, and conflict-management skills.
• Ability to supervise staff while maintaining a safe and engaging student environment.
• Sound judgment and ability to determine when concerns require escalation.
• Commitment to creating a welcoming, student-centered, and accountable organizational culture.
• Ability to satisfy…