Manager, Operations

Operations Manager - Campbell Oil Company DBA Hometowne Energy The Operations Manager is responsible for the overall management of the Service and Delivery Departments at Campbell Oil Company DBA Hometowne Energy in the Brockport, NY area. In this pivotal role, you’ll oversee daily operations, drive performance results, and promote high levels of customer satisfaction and team engagement. The position will manage a team that includes dispatchers, customer service representatives, drivers and technicians.

Position Responsibilities:

The Operations Manager will lead, manage and hold themselves and team members accountable to Campbell Oil Company’s Core Values and performance standards.

Serves as the backup to the General Manager and acts as the point of contact during the General Manager’s absence or during peak operational periods.

While working with the General Manager, the Operations Manager is responsible for achieving or exceeding established financial and growth goals so that the performance is both predictable and sustainable.

Collaborates with team members to develop behaviors that drive results aligned with financial growth and customer satisfaction goals, while actively supporting the organic growth of the operation through partnership from the customer support and sales teams.

Helps with the development and training of the service and delivery department.

Fosters a culture of teamwork, safety, and accountability while maintaining high employee engagement and communication.

Coaching and development of the Customer Service team as needed.

Delivers, individually and with their team, value to customers as well as contributes to optimizing the customer service process.

Demonstrates a high level of employee engagement through support of a work environment that stresses communication and teamwork while free of any forms of harassment.

The Operations Manager works with the General Manager toward the achievement of identified strategic goals for their operation. This may involve the reduction of per unit costs, increasing team productivity or other such objectives.

Operations Manager Performance Measurement Monthly and quarterly targets established by the General Manager.

Financial performance guided by the annual financial and capital expenditure budget.

Human Resource objectives, including staffing, recruitment, and retention.

Customer and Employee Satisfaction results.

Organic growth consistent with the Company’s strategic plan.

Demonstration of the Company’s Core Values Operations Manager Position Responsibilities Leadership consistent with Campbell Oil Company’s Core Values.

Specifically, the Operations Manager oversees the day-to-day dispatching, inventory, billing, safety, payroll, vehicle maintenance, and productivity responsibilities.

Oversees office and field employees and works in coordination with members of the Division’s sales team.

With others, assists in the recruiting, hiring and performance of employees.

Models behavior and sets a high standard of personal conduct for employees.

Evaluates, coaches and communicates regularly with department team members.

Represents the company professionally and respectfully in all interactions with customers and with the public.

Leads the team in “meeting or exceeding” expectations within all areas of our customer satisfaction as demonstrated by customer surveys and is responsible for contributing to our service recovery in areas where the operation falls short of our established expectations.

Is personally responsible for establishing and maintaining business relationships with customers, actively supports marketing efforts and consistently demonstrates activity that leads to the development of new business relationships.

Resolves customer concerns or…