Studio Supervisor – Alliance of Resident Theatres​/Yor , NY Admin, Finance

Classification // Full-time, Exempt

Reports to // Director of Facilities

Location and Schedule // South Oxford Space (138 South Oxford St, Brooklyn, NY 11217), Spaces@520 (520 8th Ave, New York, NY 10018)

Standard

Work Schedule:

9am - 5pm, Monday
- Friday, providing on-site management at both Studios facilities. Alternate schedules possible with a 40hr on-site expectation

Key Relationships // Director of Facilities, Director of People and Culture, Facilities Administrative Manager, Studio Bookings Manager, Studio Rental Associates, ArtsFMS Finance Team

Compensation // $80,000 annually. Employer-provided benefits including health, dental and vision.

Provide primary support for SOR part-time staff (Studio Rental Associates, Custodians, Building Attendants):

• Serve as the primary supervisor and day-to-day point of contact for Studio Rental Associates, Building Attendants, and Custodians, providing regular feedback and support.
• Communicate workplace policies, procedural changes, and staff expectations clearly and consistently to the part-time team.
• Partner with the Director of People and Culture on employee relations matters, including performance concerns, workplace conflicts, accommodations, and disciplinary actions as appropriate.
• Proactively monitor part-time staffing needs, identify hiring needs early, and coordinate recruitment and hiring with the Director of People and Culture.
• Lead training, onboarding, and ongoing performance support to facilitate best in class customer interactions
• Create and maintain schedules for all part-time staff and coordinate coverage as staffing needs change.
• Review and approve biweekly timesheets and make necessary corrections in the Time and Labor Management System (currently Swipe Clock).
• Work closely with the Internal Operations team to track Sexual Harassment Prevention Training and ensure all part-time staff complete it annually and new hires complete it within their first 30 days.
• Facilitate successful culture of member service, facility function, and staff satisfaction:
  • Collaborate with Director of People and Culture and Director of Facilities on staff culture, feedback, growth opportunities, and system optimization
  • Conduct annual 360 Performance Reviews of part-time staff
  • Proactively identify opportunities for collaboration and knowledge sharing between part-time and full time staff
  • As necessary, collaborate with leadership on disciplinary actions, performance issues, and training
• Provide primary training on systems for the Studio Rental Associate team:
  • Collaborate with Director of Facilities in creating and implementing training on SOR systems and policies for SRA team
  • Assist Director of Facilities and Studio Bookings Manager in monitoring SRA performance as it relates to booking systems and determine if/when retraining is necessary
• Support physical plant management at South Oxford Space and Spaces @ 520:
  • Direct and ensure performance of Custodians and both locations
  • Track supply inventory and place replenishment orders as needed
  • Ensure daily cleanliness of studios, bathrooms, and common areas
  • Flag maintenance issues immediately to Director of Facilities
  • Maintain relationships with core GFP contacts (Building Management, Repair/Maintenance personnel) and key individual vendors (independent contractors/technicians) to support physical plant maintenance
  • Assist Director of Facilities with major systems vendor relationships (HVAC / plumbing / electrical / etc.) as needed
  • Identify maintenance/repair issues as they arise, assist Director of Facilities in resolution
  • Identify possible upgrades, assist Director of Facilities in execution
  • Assist Director of Facilities with major systems vendor relationships (HVAC / plumbing / electrical / elevator repair)

Other duties as assigned.