Chief Administrative & Strategy Officer

The Department of Small Business Services (SBS) is a dynamic, client-centered Agency whose mission is to serve New York’s small businesses and commercial districts. SBS makes it easier for companies in New York City to form, do business, and grow by providing direct assistance to business owners, promoting commercial districts, promoting financial and economic opportunity among minority and women-owned businesses, preparing New Yorkers for jobs, and linking employers with a skilled and qualified workforce.

The Division of Citywide Workforce Opportunity (CWO) at the NYC Department of Small Business Services (SBS) serves over 100,000 jobseekers and 1000 employers each year through its employment and training programs. Specifically, CWO oversees a network of 18 Workforce1 (WF1) Career Centers, operated in all five boroughs, and a broad and diverse training portfolio including individual training grants for over a dozen occupations and more than two dozen cohort-based occupational training programs, in such areas as technology, health care, transportation, construction, media and entertainment, and food and beverage sectors.

Reporting to the Deputy Commissioner for Citywide Workforce Opportunity, the Chief Administrative Officer (CASO) leads CWO’s data, fiscal, validation, and administrative support teams, including compliance with all federal, state and local laws, rules and agency policies; preparation for audits; CRM and technology project management; human resources management; program evaluation; data collection, analysis and validation; and policy analysis and development.

Lead the administrative support, data, finance, validation, technology, compliance, and policy functions within CWO to support and optimize the effectiveness and efficiency of our core services to New York job‑seekers and businesses. Serve as CWO’s liaison to the agency’s IT, Finance, Procurement, Legal, Facilities, Inter‑Governmental Affairs, Human Resources, and EEO teams as it relates to managing the division’s finances, data, technology, human resources, facilities, compliance, and advocacy related to federal, state, and city regulations and policies that impact the division.

• Serve as the CWO lead on all budget and fiscal matters, and as the main point of contact to SBS’s Financial Management and Administration (FMA) office.
• Work closely with the Workforce1, Training, and Industry and Community Engagement teams within CWO, as well as contracted vendors, to manage their budgets, including budget development and planning, as well as modifications over time.
• Hold regular meetings and/or trainings, with CWO teams and vendors to support sound financial management, address under or overspending, and ensure that allowable costs, required cost reimbursement documentation and performance payment methodologies are clearly documented and understood by all parties.
• Oversee the review of invoices from contracted vendors as well as vendors administering training vouchers. Ensure that such expenses are within budget parameters and in accordance with local, state, and federal regulations, and that deliverables are documented where required.
• Work collaboratively with CWO teams, SBS central teams, and vendors to continually improve divisional fiscal, contracting, and operational processes and policies to ensure timely payments to vendors and to support efficiency, compliance, and effectiveness in serving our mission.
• Mentor and supervise the fiscal and validations teams.

• Serve as the CWO lead on data and performance management matters, including required reporting to funders and oversight bodies, as well as internal…