Manager, Retail Tech Endpoints NAM + LATAM

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

We are looking for an experienced Endpoints & Network Operations Manager to lead and transform Retail Technology hardware and network operations across NAM and LATAM, covering both mature and rapidly growing markets.

You will play a key role in transforming a fragmented landscape into a scalable, globally aligned operating model that supports Pandora's continued growth.

As Endpoints & Network Operations Manager, you will own the strategy, governance, and operational delivery of store hardware and network services across NAM and LATAM.

• Build a predictable, high-performing endpoint and network operation.
• Transform Hardware Lifecycle Management into a disciplined, data-driven capability.
• Consolidate a fragmented landscape of regional telecom and ISP providers into a globally governed setup with strategic telecom partners.
• Drive operational excellence across purchasing, warehousing, deployment, installation, support, and refresh of critical store technology.
• You will work closely with your counterpart leading the EMEA and APAC regions to establish a globally consistent operating model for Retail Technology Infrastructure.

• Lead operational excellence of all critical store technology assets, examples:
  • POS hardware
  • Payment devices
  • Store Network equipment
• Develop, consolidate and execute multi-year hardware refresh and replacement strategies.
• Ensure stores operate on secure and reliable hardware.
• Drive hardware inventory accuracy, forecasting, and lifecycle planning.

• Evolve the strategy for store network operations.
• Lead the transformation from a fragmented local internet service provider model towards one global setup.
• Establish governance, standards, and service management practices for store network.
• Improve network reliability and operational performance.

• Lead relationships with external partners.
• Oversee:
  • Hardware procurement
  • Warehousing and logistics
  • Distribution and deployment
  • Installation services
  • Internet and telephony service providers

You are a technology operations leader who knows how to combine strategic transformation with disciplined operational execution. You bring experience managing complex infrastructures across multiple countries and understand the critical role technology plays in supporting frontline retail operations.

• 5 + years of experience in a relevant position
• Extensive experience in IT Infrastructure, End User Hardware, Network Operations, Retail Technology, or similar disciplines.
• Experience leading large-scale operational transformation programs.
• Strong understanding of endpoint management, hardware lifecycle management, and network operations.
• Experience managing global vendors and outsourced service providers.
• Proven budget ownership and financial management experience.
• A track record of creating operational stability while driving change.
• Strong stakeholder management skills across business, technology, and supplier organizations.
• Experience working in international and multi-cultural environments.
• Retail or consumer-facing businesses.
• Global network and telecom…