Operations Manager

23 days ago Requisition

Salary Range: $63,000.00 To $68,000.00 Annually

Proctors Collaborative is the Capital District’s leading regional arts organization with performing arts venues in Albany, Schenectady and Saratoga, and education, civic engagement, and economic development initiatives throughout the region. We’re changing expectations about how the arts serve a community.

Proctors Collaborative seeks an Operations Manager for Universal Preservation Hall to join its Operations team to serve in a professional, front-line position. This is a full-time, salaried position that requiresa flexible schedule, including evenings, weekends, and occasional holidays.

• Audience Services Management
  • Assist in the development and implementation of procedures to improve patron experience
  • Train and schedule Ambassadors in coordination with organizational partners for all performances and events
  • Hire, train, and supervise house managers for all performances and events
• Front of House Management
  • Be present for and/or schedule per diem house managers for all performances and events
  • Manage the volunteer team for each performance
  • Maintain the cleanliness and appearance of lobbies, theater and front facing areas
  • Coordinate operation of facility during each performance (heating/cooling, lighting, etc.)
  • Provide high-quality, individualized customer service for patrons
  • Communicate with patrons to resolve seating and other concerns that may arise
• Volunteer Management (in coordination with the Community Engagement Liaison)
  • Create, maintain, and update volunteer staffing schedules for each production
  • Produce and manage volunteer renewal packages every season
  • Maintain database of volunteers for each season
  • Receive, process, and confirm volunteer renewals and first-time registrations
  • Schedule and lead volunteer orientation sessions before each season
  • Assist volunteers in rescheduling if necessary
• Concessions Management
  • Manage inventory and sale of concession items including deliveries and stocking
  • Handle deposits for each performance according to direction from the Finance department
  • Hire, schedule, and supervise paid bartenders
  • Purchase nonalcoholic beverages and other concessions supplies
• Facility Management
  • Coordinate facility cleaning and maintenance services with contracted vendors, housekeeping staff, and groundskeeping partners to ensure a safe, clean, and welcoming environment
  • Oversee the cleanliness, appearance, and operational readiness of all facility spaces, including public areas, backstage spaces, staff areas, and surrounding grounds
  • Manage the ordering, inventory, and distribution of facility and event-related supplies in collaboration with the Housekeeping Manager
  • Oversee security systems, protocols, and policies for the theatre
• Special Events & Rentals Management
  • Maintain the organization’s event calendar by entering and managing event holds, confirmations, contracts, and detailed event information
  • Manage, maintain, and organize event assets and supplies, including décor, linens, furniture, and other rental inventory
  • Collaborate closely with the Production team to coordinate venue, rental, and event logistics, ensuring all operational and technical needs are met
  • Oversee room setups and resets for rentals and events, including coordinating and performing pre-event and post-event space preparation
  • Prepare rental agreements, contracts, and invoices, and partner with the Finance team to address special billing requirements and payment processing
  • Assist other departments in staffing, setting up, and running special events
  • Coordinate all aspects of rentals with clients and appropriate internal departments

• Excellent customer service skills and a commitment to providing…