Supervisor - Patient Access- Sun-Tues , Thurs & Fri

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation.

NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

For more information, go to NYU Langone Health, and interact with us on Linked In, Glassdoor, Indeed, Facebook, Twitter, You Tube and Instagram.

We have an exciting opportunity to join our team as a Supervisor - Patient Access
- Friday-Tuesday- 3pm-11pm. In this role, the successful candidate Responsible for interacting with NYULH administration to facilitate financial planning, assist in decision-making processes, and clarifying/resolving financial issues. Duties and responsibilities of the Supervisor include, but are not limited to:
Personnel management;
Ensuring optimal customer relations;
Maximizing reimbursement for NYU Langone Health;
Oversees patient registrations, insurance verification, and time of service collection;
Departmental training in assigned areas;

• Utilizes NYU Langone Health and Patient Access standards, policies, and procedures to facilitate decisions for areas of responsibility.
• Understands and coordinates efforts to achieve annual departmental goals and objectives.
• Ensures goals, ongoing achievements, and improvement plans are understood by staff.
• Ensures consistent compliance with organizational, departmental, and external policies, procedures, and standards.

• Coordinates the workflow and daily operations of registration area(s) (e.g., inpatient admissions, outpatient, or emergency departments.).
• Ensures data integrity by maintaining an organized and accurate record keeping system (including monthly posted schedules, timecards, and yearly attendance cards).
• Obtains feedback from employees to ensure assignments are understood and allows for individual initiative.
• Monitors assigned staff to ensure expected outcomes are met in a safe, timely, and effective manner.
• Serves as a resource to staff on issues of registration and at time of service collection; facilitates insurance guidelines and regulatory requirements.
• Maintains business oversight to ensure continued operations in a 24/7 department.

• Conducts quality audits and counsels staff to improve performance as needed.
• Regularly audits Patient Access staff's tasks for completeness and accuracy.
• Collects and analyzes audit results and data to improve performance quality.
• Suggests and implements improvements in the productivity, efficiency, and effectiveness of work unit.
• Prepares timely reports and maintains statistical records.

• Participates in cost control activities by seeking the most effective method of delivering services.
• Maintains an awareness of the cost impact of decisions and actions.
• Prepares accurate weekly time sheet for timely submission.
• Allocates resources appropriately so that tasks are accomplished effectively and efficiently.
• Evaluates practices and identifies areas of excessive materials and/or costs.
• Arranges work schedules to remain within budget and authorized expenditures.
• Ensures supplies are used effectively, efficiently, and in an organized manner, which may require some lifting.
• Ensures department equipment and inventory is secure, well maintained, and effective for required tasks.

• Implements workflows, plans, staff responsibilities, and schedules for shifts and registration areas.
• Monitors staff records to ascertain possible problems in absenteeism or productivity. Communicates these in a timely manner to involved employees and management.
• Interviews prospective employees and…