Director of Account Management | Points Guy

Position: Director of Account Management | The Points Guy
Location: New York

This role requires a hybrid schedule and will be based in our New York, NY office (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.

The Director of Account Management leads the strategy, performance, and execution of TPG's partner relationships across issuers, loyalty programs, travel brands, and adjacent verticals. This leader manages a team of Account Managers who own day-to-day partner engagement, renewals, and satisfaction, while personally driving growth and investment with TPG's most strategic partners (ex. Chase, Capital One, American Express, etc.). The Director serves as the connective point between partner needs and TPG's internal strategy — coordinating across partnerships, editorial, performance marketing, and product teams to ensure partner goals translate into business outcomes and revenue growth.

Purpose of the role:
To lead and scale TPG's partner relationship management efforts, ensuring partner success, retention, and sustainable growth through strategic leadership, cross-functional collaboration, and hands-on management of top-tier accounts.

Impact on the business:
This role ensures TPG's most valuable partnerships deliver against revenue, retention, and growth goals. By combining partner strategy, data-driven optimization, and team leadership, this role strengthens TPG's reputation as a trusted, high-performing partner across the travel, loyalty, and financial-services ecosystem.

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What You’ll Do:

Own partner relationship strategy and performance end-to-end — from onboarding through renewals, growth, and expansion — across TPG's partner portfolio.

Personally manage and grow top-tier partner relationships, proactively deepening engagement and commercial investment through strategic reviews and value-driven recommendations.

Coordinate cross-functionally with editorial, performance marketing, and product teams to ensure seamless execution of partner activations and campaigns.

Build and maintain forecasting, reporting, and optimization frameworks; use data-driven insights to improve yield, conversion, and incremental revenue from partnerships.

Collaborate with affiliate networks and issuer partners to ensure proper tracking, compliance, and alignment between content, conversion yields, and partner requirements.

Develop compelling, business-ready partnership materials — pitch decks, proposals, performance summaries, and executive-level reports for prospective and existing partners.

Identify and structure new partnership models and engagement activations that align partner goals with TPG's content, audience, and monetization strategy.

Represent TPG at industry events and in partner discussions to elevate brand presence and strategic influence.

Develop and maintain playbooks and frameworks for renewals, performance reviews, and partner engagement.

Use data and partner insights to identify trends, forecast retention risks, and develop plans to improve performance across the portfolio.

Serve as the senior escalation point for partners and lead key strategic discussions with partner executives.

Drive team development, mentoring the Account Management team for long-term growth.

Lead, coach, and mentor a team of Account Managers — setting goals, optimizing performance, and ensuring accountability across the book of business.

What We’re Looking For:

6–8+ years of experience in Account Management, Partnerships, or Customer Success, including 2+ years in team leadership

Proven success managing enterprise-level partner relationships, ideally within travel, loyalty, fintech, or media.

Deep commercial and analytical acumen — able to use partner and performance data to inform strategy and…