Head of Customer Success Healthcare technology
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-10-20
Listing for:
raydar
Full Time
position Listed on 2026-10-20
Job specializations:
-
Management
Client Relationship Management, Account Manager -
Sales
Customer Success Management, Client Relationship Management, Account Manager
Job Description & How to Apply Below
* Location New York
* Type Full-time
* Posted
16 October 2026
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The role, as published## About the company
Our client is a healthcare technology company.## The role Raydar is recruiting for this role on behalf of our client. Lead the customer success function as a player-coach, personally managing a small portfolio of top accounts while guiding a small team. The work spans senior-level relationship building, getting customers live after initial pilots, and improving the team's operating playbooks.## What you'll do
* ** Manage a portfolio
** of strategic accounts and build strong working relationships with senior leaders at those customers, which makes up most of the role.
* Coach and lead a small team of deployment and technical specialists.
* ** Review and strengthen existing
** deployment and customer success playbooks so they become a more repeatable process.
* Move customers from pilot to go-live, shorten deployment timelines, and protect account health and net revenue retention.
* Reduce churn by working proactively with customers to realize the value of their contracts.
* Identify technical issues in customer system integrations at a high level and partner with engineering leadership to resolve them.
* Take over existing key customer relationships from technical leadership.## What we're looking for
* Five or more years in a role accountable for large business customers and their ongoing relationships.
* Hands-on ownership of enterprise accounts within customer success or deployment work.
* Credibility and rapport with top-level leaders, so you can step into key accounts right away.
* Track record supporting customers after the sale on technical products that need tailored integrations, ideally in healthcare or B2B SaaS.## Bonus points
* Some experience managing one or two direct reports.
* Background in solutions engineering.## Benefits
* Health, dental and vision coverage
* Commuter benefits## Location and work model
* New York, NY, United States
* On-site, 5 days per week in office
* Full-time## Compensation, as the posting describes it
* Equity* Flexible time offPay $170k to $230kUSD base a year
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