Customer Experience Lead: Frontline & Programs
Listed on 2026-10-20
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Management
Operations Management, Business Administration -
Business
Operations Management, Business Administration
T-Mobile USA, Inc. seeks a program leader to manage planning and execution of initiatives that impact customer experience across sales and care channels.
You will lead cross-functional teams to align design, readiness, and launch for customer-facing projects, and own front-line readiness while resolving issues beyond formal projects. You will collaborate with marketing and product teams to shape project requirements, post-launch support, and ensuring consistent service quality for front-line
The following opening is for a Customer Experience Lead:
Frontline & Programs with T-Mobile.
The position is based in New York, NY, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 52..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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