Residential Program Manager Job Town of Islip New York USA,Management

Location: Town of Islip

JOB DEFINITION:

Provide administrative supervision to a dynamic team of residential staff providing housing and services to people with psychiatric disabilities. Responsible for the overall functioning of the programs and ensuring compliance with agency policies and procedures as well as applicable local, state and federal regulations.

EDUCATIONAL REQUIREMENTS:

Minimum of Bachelor's degree in human services, Master's Degree preferred.

EXPERIENCE

REQUIRED:

Two years supervisory experience in a mental health related field. Knowledge of the needs of the Co-Occurring D/O population. Minimum of two years of experience in a residential program and familiarity with Office of Mental Health regulations strongly preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Oversee and supervise all aspects of assigned residential programs and assure that appropriate and necessary services are delivered.

Ensure all program guidelines, protocols, policies, procedures and regulations are followed.

Participate in the recruitment, hiring, training and ongoing evaluation of residential staff under the supervision of the Asst. Director/ Director.

Provide ongoing structured weekly supervision to housing supervisors and ensures that all staff are receiving adequate training and supervision.

Review and approve all time off requests, time sheets and travel expenses for supervisors within 48 hours of submission.

Meet with the program supervisor and review the staff schedule on a bi-weekly basis. Provide oversight of staffing patterns at all assigned programs.

Ensure that residents receive restorative and/or rehabilitative and tenancy support services appropriate to their needs. In a supervisor's absence, services and billing should be completed by the program manager. In addition, the billing report and accuracy should be reviewed by the program manager after the housing supervisor completes it.

Assure that residents in supported housing and/or apartment treatment programs are receiving regular visits and relevant services from staff, if applicable.

Oversight of medication monitoring procedures in all applicable programs. Program Managers are to review the medication logs/EMAR on at least a monthly basis to ensure all procedures are being followed appropriately.

Monitor occupancy rates and ensure maximum occupancy in cooperation with the management team.

Conduct intakes for potential residents in cooperation with the admissions committee.

Ensure that appropriate discharge planning activities occur for all residents.

Participate in the development, implementation and following of all program policies and procedures in conjunction with the Assistant Director and Director.

Responsible for routine (at least bi-monthly) monitoring of all client records to ensure that records are up to date and include all required documentation in compliance with applicable individual program regulations and policy manuals.

Assist housing supervisors in maintaining consistent and professional collateral contacts to ensure that all program participants are receiving coordinated and adequate services. This includes participation in case conferences when necessary.

Oversight of the sites to ensure a clean, safe and homelike environment. Ensure proper maintenance and upkeep of the site in collaboration with the facilities and management team.

Act as liaison with Property Specialist and/or landlords to ensure all physical sites are maintained and meet safety standards.

Provide direction, guidance and support to staff during business hours.

Be On-Call one week (wed-wed) after business hours and weekends on a rotating basis (approximately every 3-5 weeks) to answer any calls, texts and Microsoft Teams messages in which a supervisor may need to report pertinent information, need assistance, handle a crisis situation or incident/accident.

Ensure that all incidents/accidents/grievances are reported in a timely manner in accordance with applicable regulations.

Ensure that Quality Assurance standards are met or exceeded in cooperation with the QI Specialist and Director.

Oversight of monthly Medicaid Billing in Licensed programs and RTS service delivery in Unlicensed programs.

Oversight of program finances including resident benefits, petty cash accounts, personal needs allowance and other financial issues.

Assume the responsibilities and tasks of all staff roles in their absence. Directly complete, participate in or delegate such tasks and ensure all protocols and guidelines are being followed.

Program Managers…