Events Supervisor

St. John's University

Salary: $72,700.00 - $81,800.00 Annually

Job Type: Full-Time Staff

Job Number:

Location: Queens Campus, NY

St. John's, established in 1870, has two New York City campuses; international locations in Rome, Italy;
Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University's outstanding academics, diverse student body, dynamic internship, and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John's University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online.

The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.

A dedication to diversity, equity and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John's is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution.

Our graduates will excel in the competencies and values needed for leadership and service in a rapidly evolving world.

The Events Supervisor is responsible for supervising internal and external University events. A critical function of the Public Safety Event Supervisor is his/her attendance at meetings with the planning members of the Athletics Department, Student life (Greek Life), Conference Services and Public Safety. The Events Supervisor is responsible for reviewing and evaluating the nine thousand passes generated yearly for both internal and external events here on campus.

The Events Supervisor must evaluate how many Public Safety Officers are required to keep each event as safe as humanly possible while maintaining a balance within the University's budget constraints.

• Supervise the events on campus to include both internal University events and outside events. This will include preparing the roll calls for the events and assigning the personnel scheduled to work that event.
• Schedule and call the Per Diems for events, patrol, shuttle and Resident Village coverage.
• Supervise and monitor the Per Diems for uniforms, appearance, customer service skills and communication skills. When necessary prepare disciplinary records for problematic Per Diems.
• Notify the Assistant Director, Administration & Events by email on all payroll changes, disciplinary problems and all other pertinent information.
• After every event email the Director, Public Safety and Assistant Director, Administration & Events with a critique of the event including any problems or issues, attendance, name of the event and all other pertinent information.
• During events where any problems or issues necessitate making notifications to an outside agency or other administrators within the University, notify Chief of Public Safety and Director, Public Safety immediately by cell phone.
• Backfill for the Supervisors assigned to steady tour when they are on vacation and in emergency situations. Backfill for Supervisors when no events are scheduled to cover.
• Monitor all campus calendars to make sure they are up to date onevents and activities. Make sure the Per Diem Officers are continually instructed at roll calls before the events begin. Also make sure that the Per Diems are communicating the correct information to the University community.
• Supervise all department reports prepared by the Per Diems for accuracy. Make sure the Per Diems are instructed on accuracy and neatness. If Per Diems require special instruction to assure that the reports are accurate and completed correctly, provide them with the necessary time.
• Continue to reaffirm the policy and procedures of the department; make sure the Per Diems are updated and instructed.
• Continuously assess customer service via dialogue with Public Safety personnel and feedback from the community.

• Bachelor's degree preferred
• 5-10 years of experience in security and/or Police environment preferred.
• Proficiency with MS Word, Excel, Outlook, Banner, UIS
• Excellent customer service skills are required
• Ability to multitask
• Attention to detail
• Excellent verbal and written communication skills
• Ability to exercise high level of…