Director, Business Partnership

Imprint helps the world's best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, , H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning.

We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to create delightful and personalized experiences for members as well as efficient and profitable relationships for our brand partners. Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank.

Your core mandate is to help make Imprint, person for person, the most extraordinary group of builders anyone will ever have the privilege to work alongside and ensure every seat stays extraordinary.

As a trusted people partner to leaders across the business, you’ll build teams where every role matters and people can do the best work of their careers. At the heart of that mission: making Imprint the home of the best managers people will ever work for.

You’ll set a high bar and help leaders meet it through clear expectations, honest feedback, and evidence-based coaching. This is hands‑on, heart‑in work: asking brave questions, challenging decisions, and helping leaders build teams that achieve extraordinary things—and grow stronger along the way.

• Shape the decisions that shape the business. Partner with executives as a trusted advisor who knows their teams, plans, and pressure points as well as they do. Anticipate needs before they become problems and challenge people decisions with evidence.

• Make Imprint the home of the best leaders. Hold the bar for management. Ensure that every employee at Imprint has the best manager of their career. Define clear expectations for what great management looks like here and give managers the coaching, tools, data, and tight feedback loops that show them at any moment where they need to get stronger. Combine employee feedback, team outcomes, and people data to identify where leaders need support or intervention

• Make clarity and feedback an everyday experience. Help managers translate company priorities into clear individual expectations and observable standards of great work. Build a rhythm of meaningful check-ins, timely recognition, and direct, actionable feedback so employees always know where they stand. Make performance reviews a useful reflection of ongoing conversations, not the first time someone hears how they are doing.

• Turn strong performance into extraordinary growth. Help managers turn real work into meaningful development through stretch opportunities, coaching, and clear career conversations. Partner on career frameworks, succession, and internal mobility so employees can see a future at Imprint and leaders build the next generation of talent, not just deliver the next milestone.

• Build teams that sustain extraordinary performance. Help leaders build the conditions for ambitious work that people can sustain. Surface overloaded teams, conflicting priorities, and single points of failure early. Coach managers to make explicit trade-offs about what to do, what to stop, and what to resource differently, so success comes from focus, strong systems, and growing capability, not recurring heroics.

• Shape how Imprint is built to grow. Partner with leaders and Finance on team structures, spans and layers, and organizational changes. Establish a consistent planning framework so teams are adequately staffed for major partner launches.

• Lead the company through change. P…