Vice President, Event ; ARENA); R50034110

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Red Seat Ventures is launching a new premium membership business and is hiring a Vice President of Event Experience to drive operational excellence on a nightly basis across a portfolio of luxury suites and premium seating at venues around the country. This is a highly operational leadership role for someone who knows how to translate an elevated service vision into repeatable, scalable execution across markets.

This role reports to the Senior Vice President, Strategy & Operations and will be a key member of the leadership team. The VP will define and scale a luxury experience across multiple markets and venues, delivering excellence at every touchpoint from staffing to in-suite catering, branding and decor, and event run-of-show.

• Own the end-to-end member experience at events occurring every night across multiple venues and markets
• Translate the company's service vision into scalable operating standards, processes, procedures, and playbooks that drive consistent execution across events and markets
• Recruit, train, schedule, manage, and develop a high-performing team of Suite Hosts who deliver exceptional member service
• Develop event staffing strategies and determine appropriate staffing levels based on the size, format, and service requirements of each venue and event
• Oversee all member-facing elements of the event experience, including arrival, seating layouts, branding, decor, food and beverage, hospitality, and the overall run-of-show
• Establish policies, procedures, and escalation protocols for anticipating and resolving event-related issues quickly and professionally
• Partner cross-functionally with internal teams, venues, vendors, and other stakeholders to ensure seamless execution of the member experience
• Develop mechanisms for capturing member feedback and post-event insights, using findings to continuously improve future experiences
• Own the P&L for event experience, balancing exceptional service and hospitality with disciplined financial and operational management
• Identify opportunities to innovate and elevate the event experience as the business scales, while maintaining consistent standards across events and markets

• 10+ years of extensive experience leading complex, multi-location hospitality, event, or guest-service operations, with a track record of delivering consistent execution across multiple markets
• Proven experience building and managing hourly or frontline teams, including recruiting, training, scheduling, performance management, and team development
• Strong operational leadership skills, with the ability to translate service standards into repeatable processes, training programs, playbooks, and measurable operating practices
• Demonstrated P&L ownership and financial acumen, including labor planning, budgeting, cost management, and balancing service excellence with financial discipline
• Experience managing high-touch guest or member experiences where attention to detail, responsiveness, and consistent execution are critical
• Ability to oversee multiple events, venues, and teams simultaneously while maintaining quality, compliance, and service standards in a fast-paced environment
• Willingness and ability to travel frequently across markets and be…