Sr Director of Workforce and Community Engagement

The Senior Director of Workforce and Community Engagement provides strategic leadership, operational oversight, and program innovation across Goodwill's employment, recovery, peer leadership, and systems transformation initiatives — including multiple City-funded programs supporting workforce development for individuals with significant mental illness. This role is accountable for program outcomes, regulatory compliance, and fidelity to evidence-based models, while cultivating community and employer partnerships and advancing equitable, person-centered workforce innovation.

The Senior Director supervises program directors and multidisciplinary staff, fostering a culture of accountability, collaboration, accessibility, and continuous improvement.

This role serves as a key organizational leader, representing Goodwill with funders, government agencies, behavioral health providers, employers, advocacy organizations, and community stakeholders.

• Develop and implement strategic plans that advance employment, recovery, peer leadership, and workforce innovation initiatives, and identify opportunities for program expansion and sustainable growth.
• Lead multiple program portfolios to achieve organizational goals, contractual outcomes, quality standards, and financial performance; recruit, develop, coach, and retain high-performing teams.
• Report to the SVP on workforce development impact across BHS programs and join a broader mission leadership team spanning program areas beyond this role's direct portfolio — collaborating on cross-divisional initiatives, shared employer engagement strategy, and other mission-wide priorities.
• Build and maintain relationships with mental health providers, community organizations, employers, government agencies, funders, and workforce development partners; represent Goodwill on advisory councils, coalitions, and public forums.
• Champion peer leadership and equity-centered program innovation — expanding leadership pathways for individuals with lived experience, embedding peer support principles across Employment & Recovery Services, and ensuring participants and peer advocates are genuine partners in program design and evaluation.

• Oversee day-to-day operations of Behavioral Health Workforce and Community Engagement programs, including directors and multidisciplinary staff.
• Establish performance expectations and professional development plans; conduct regular supervision, evaluations, and field mentoring.
• Foster an inclusive, psychologically safe workplace that values diversity, lived experience, and collaboration.
• Ensure compliance with contract requirements, regulatory standards, and organizational policies.
• Monitor program outcomes, contract performance, and quality assurance indicators; drive continuous quality improvement.
• Develop and monitor program metrics (employer engagement, employment and placement, recruitment and referrals, retention milestones, staff retention/turnover, etc.) and use data to identify trends, improve services, and inform decisions.
• Build sustainable systems for participant feedback and continuous learning.
• Manage multiple budgets and ensure efficient use of financial and human resources.
• Support contract implementation and sustainability planning.
• Prepare and present reports for funders, executive leadership, and internal/external stakeholders.

Education:

Master's degree in Social Work, Rehabilitation Counseling, Mental Health Counseling, Public Administration,…