Site Manager - Gynecology Office

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Job Title:
Site Manager Department:
Oswego Health Medical Practice

Reports to:
Operations Director Revision Date: 6.22.2026

Job Summary:

The Site Manager oversees daily operations of ambulatory clinics, ensuring efficient practice operations, identifying and implementing improvements, and leading a diverse team of clinical and non-clinical staff. Other focuses include overseeing streamlined patient access and operational efficiency through financial processes and reimbursement strategies. The Site Manager is also responsible for implementing operational changes, maintaining a positive workplace culture, and managing compliance and quality initiatives to uphold high standards of care.

Duties/Responsibilities:

Streamline patient access & operational efficiency by overseeing appointment scheduling, financial processes, clinical processes, and ensuring effective patient flow.

疋evelop, update, and approve one time or permanent provider template modifications.

筆anage and optimize provider panel size.

髭stablish and continuously improve patient scheduling & financial clearance/pre-registration processes, as well as referral management goals.

Manage staffing and professional development efforts, overseeing both non-clinical and clinical staff.

姫articipate in the mixing and annual evaluations of clinic staff.

百chedule staff according to skill mix and clinic volumes

彦oster a positive clinic culture between staff and providers.

菱ost team building events and serve as a resource to answer or elevate concerns.

桧versee provider licensure & collaborative agreements within the clinic.

Establish efficient clinic operations and high-quality care through strategic management of budgets, quality metrics, compliance initiatives, process improvements, and data analytics.

桧versee clinic cost control, annual staffing budgets, and capital opportunities.

筆onitor and report system-wide & specialty-specific quality & safety metrics.

肘mplement ad-hoc projects focused on process improvement & strategy.

匹onduct Root Cause Analysis (RCA) for clinical, quality, and safety events.

匹ontribute to operational questions for Press Ganey care experience surveys.

髭xecute compliance initiatives (e.g., Medicare Chart Reviews) and policies related to quality care initiatives in ambulatory settings.

筆anage data collection and dashboards for KPIs.

筆anage overall reporting (e.g., contact hours, access indicators, patient experience, etc.), staff time off approval, and room utilization.

筆onitor policies, procedures, and workflow implementation.

筆anage clinic hours, including opening and closing clinic for daily operations.

Performs all other duties as assigned.

Required Skills/Abilities (Unit Specific):

• Ability to motivate and develop staff and providers.
• Proficiency in conflict resolution, team building, and clinical-staff development.
• Strong decision-making and problem-solving skills.
• Ability to evaluate, manage, and develop the performance of clinic staff and other key personnel.
• Ability to manage multiple tasks and priorities.
• Proficient in time management and delegation.
• Detail-oriented and capable of maintaining accurate records.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with staff, patients, and other stakeholders.
• Strong presentation and negotiation skills.
• Experience in recruiting, hiring, and training staff.
• Ability to manage employee performance and development.
• Budgeting and financial management skills.
• Ability to analyze financial statements and manage resources efficiently.
• Proficient in risk management and quality assurance.
• Strong commitment to a patient-centered approach.
• Ability to oversee the management of patient complaints and satisfaction.
• Abil…